HelloID experienced a minor incident on October 11, 2023 affecting Service Automation and Service Automation, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Service AutomationService Automation
Update timeline
- identified Oct 11, 2023, 03:10 PM UTC
When a form automation task is called, it can start again. We are working on a fix.
- identified Oct 11, 2023, 03:17 PM UTC
When a Delegated Form is submitted using an automation task (old task), the task can be executed multiple times. We are working on a fix
- monitoring Oct 11, 2023, 04:38 PM UTC
We will apply a hotfix within the next hour and will monitor the situation.
- monitoring Oct 11, 2023, 05:05 PM UTC
The hotfixes have been released so the issue should be fixed. We will keep monitoring this issue.
- resolved Oct 11, 2023, 06:20 PM UTC
This incident has been resolved.