HelloID incident

SA Self Service categories tiles not working properly

Minor Resolved View vendor source →

HelloID experienced a minor incident on November 14, 2023 affecting Service Automation and Service Automation, lasting 19h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 03:10 PM UTC
Resolved
Nov 15, 2023, 10:45 AM UTC
Duration
19h 35m
Detected by Pingoru
Nov 14, 2023, 03:10 PM UTC

Affected components

Service AutomationService Automation

Update timeline

  1. identified Nov 14, 2023, 03:10 PM UTC

    At the moment the SA Self Service categories tiles are not working properly. The issue has been identified and a hotfix will be applied tonight at 19.00 UTC for WE and tomorrow at 08.00 UTC for WUS.

  2. monitoring Nov 15, 2023, 08:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 15, 2023, 10:45 AM UTC

    This incident has been resolved.