HelloID experienced a minor incident on December 12, 2023 affecting Provisioning and Provisioning and 1 more component, lasting 3d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2023, 09:37 AM UTC
At the moment we're experiencing issues with the complex mapping of the AD target connector. We're investigating what causes this issue
- identified Dec 13, 2023, 09:55 AM UTC
We've pinpointed instances where the complex mapping script(s) for a tenant may encounter issues with the latest JavaScript version implemented in the recent release. Rest assured, we're actively developing a solution to update the scripts for affected tenants. If you come across this issue, kindly submit a support ticket. Our dedicated support team is ready to assist you in resolving the issue promptly.
- identified Dec 13, 2023, 01:00 PM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 15, 2023, 03:22 PM UTC
This incident has been resolved.