HelloID experienced a minor incident on October 5, 2024 affecting Access Management and Access Management, lasting 2d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 05, 2024, 05:58 PM UTC
The Azure AD sync with HelloID has stopped functioning. We have identified the issue and are actively working on a resolution. Currently, the sync cannot start, meaning changes will not be synced. However, there will be no mutations, so existing operations that rely on the synced data will not be affected.
- identified Oct 07, 2024, 07:14 AM UTC
As a result of the ongoing Azure sync issue with HelloID, you may see the license information in the HelloID portal displaying as zero for all users. We are actively working on resolving this matter. Thank you for your patience.
- monitoring Oct 07, 2024, 09:37 AM UTC
We have implemented a fix and we are currently monitoring the situation.
- resolved Oct 08, 2024, 01:50 PM UTC
This incident has been resolved.