HelloID incident

Application Catalog and starting applications currently not available

Notice Resolved View vendor source →

HelloID experienced a notice incident on December 9, 2024 affecting Access Management, lasting 19h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 01:09 PM UTC
Resolved
Dec 10, 2024, 08:40 AM UTC
Duration
19h 31m
Detected by Pingoru
Dec 09, 2024, 01:09 PM UTC

Affected components

Access Management

Update timeline

  1. identified Dec 09, 2024, 01:09 PM UTC

    At this moment the application catalog and starting end-user applications isn't working. We have identified the issue and are working on a hotfix.

  2. monitoring Dec 09, 2024, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 10, 2024, 08:40 AM UTC

    A new hotfix has been implemented