HelloID incident

Hotfix HelloID WUS

Minor Resolved View vendor source →

HelloID experienced a minor incident on December 10, 2024 affecting Provisioning and Service Automation and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 08:17 AM UTC
Resolved
Dec 10, 2024, 09:30 AM UTC
Duration
1h 12m
Detected by Pingoru
Dec 10, 2024, 08:17 AM UTC

Affected components

ProvisioningService AutomationAccess Management

Update timeline

  1. identified Dec 10, 2024, 08:17 AM UTC

    We will be implementing a hotfix regarding the issues we've encountered yesterday. This should only take about 10 minutes.

  2. monitoring Dec 10, 2024, 08:40 AM UTC

    Hotfix has been implemented and we're monitoring the situation

  3. resolved Dec 10, 2024, 09:30 AM UTC

    We'll keep monitoring the situation