HelloID experienced a notice incident on January 14, 2025 affecting Service Automation and Service Automation, lasting 21d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 14, 2025, 11:12 AM UTC
The phase-out of task data sources will be rolled out in stages following the 2025.01 release. Each tenant will receive one HelloID incident notification specifying which resources have been updated to indicate that the migration has been completed. Once all tenants have been migrated, this status message will be closed. The new PowerShell data sources will run on the local Service Automation Agent. Please ensure that it is active and has the appropriate permissions. For testing purposes, you may execute some migrated resources and verify the output to ensure it meets the expected results.
- resolved Feb 04, 2025, 01:13 PM UTC
All migrations have been executed.