HelloID incident

HelloID applications not installable from Google Play store

Notice Resolved View vendor source →

HelloID experienced a notice incident on February 14, 2025 affecting Access Management and Access Management, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Feb 14, 2025, 01:41 PM UTC
Resolved
Feb 14, 2025, 05:08 PM UTC
Duration
3h 26m
Detected by Pingoru
Feb 14, 2025, 01:41 PM UTC

Affected components

Access ManagementAccess Management

Update timeline

  1. identified Feb 14, 2025, 01:41 PM UTC

    Due to a temporary issue, HelloID applications, including the HelloID authenticator, are currently unavailable for download and installation from the Google Play Store. Rest assured, we are actively working to resolve this matter as quickly as possible. Please note that any HelloID applications already installed on your devices will continue to function without interruption. Thank you for your understanding and patience.

  2. resolved Feb 14, 2025, 05:08 PM UTC

    This incident has been resolved.