Helius incident

Elevated latency and 504 errors for requests routed through Singapore

Notice Resolved View vendor source →

Helius experienced a notice incident on July 17, 2026 affecting RPC and DAS and 1 more component, lasting 2h 50m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 11:52 PM UTC
Resolved
Jul 18, 2026, 02:42 AM UTC
Duration
2h 50m
Detected by Pingoru
Jul 17, 2026, 11:52 PM UTC

Affected components

RPCDASAtlas (Enhanced Websockets)LaserStream

Update timeline

  1. identified Jul 17, 2026, 11:52 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Jul 18, 2026, 12:34 AM UTC

    A power outage in our SGP data center is the root cause. We've routed traffic away from the affected DC, so you may see elevated latency on Singapore-routed requests in the meantime. All other regions are unaffected.

  3. resolved Jul 18, 2026, 02:42 AM UTC

    This incident has been resolved.