Heart Internet experienced a major incident on April 28, 2026 affecting Overall Service Status (Heart Internet - Services), lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 07:59 PM UTC
WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication