Heart Internet experienced a major incident on April 28, 2026 affecting Overall Service Status (Heart Internet - Services), lasting 85d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 07:59 PM UTC
WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication
- investigating Apr 28, 2026, 07:59 PM UTC
WebPros have announced a critical vulnerability has been detected in ALL versions of cPanel. Their guidance is to shut down ALL control panel access, including cPanel, WHM, Webmail and Webdisk. We have taken these steps on our shared hosting and recommend any customers with a cPanel VPS or Dedicated Server also complete these steps urgently. The impact of this will mean that access to cPanel and WHM is unavailable for any customers during this time. More information can be found here: https://support.cpanel.net/hc/en-us/articles/40073787579671-Critical-Vulnerability-with-cPanel-WHM-Login-Authentication UPDATE: Our shared cPanel servers and Managed VPS customers using cPanel were updated over night. This morning we are rotating root passwords and API keys before bringing the interfaces back online. We recommend any customers with a VPS or dedicated server with cPanel to update immediately.
- resolved Jul 23, 2026, 02:59 PM UTC
Edit 29/04 - All patching and updates have now been completed and full functionality has been returned