Heart Internet incident

Cluster 24 (web100, 101, 102, 103), Cluster 38 (web75, 76, 77, 78), and 1 other service are down

Major Resolved View vendor source →

Heart Internet experienced a major incident on October 20, 2026, lasting 3h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2026, 02:36 AM UTC
Resolved
Oct 20, 2026, 05:54 AM UTC
Duration
3h 17m
Detected by Pingoru
Oct 20, 2026, 02:36 AM UTC

Update timeline

  1. investigating Oct 20, 2026, 02:36 AM UTC

    Cluster 38 (web75, 76, 77, 78) went down.

  2. resolved Oct 20, 2026, 05:54 AM UTC

    Cluster 24 (web100, 101, 102, 103) recovered.