Heart Internet experienced a minor incident on April 27, 2026 affecting Overall Service Status (Heart Internet - Shared Mail), lasting 1h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Overall Service Status (Heart Internet - Shared Mail)
Update timeline
- investigating Apr 27, 2026, 10:31 AM UTC
We are aware of some intermittent connecticity to imap.extendcp.co.uk. Our platform team are working on this as a priority.
- resolved Apr 27, 2026, 12:06 PM UTC
Update - The issue has now been resolved, and everything should be back to normal. We wiill continue to monitor things from our side. The incident was caused by a sudden spike in traffic to the server, which triggered our DDoS protection and traffic filtering systems.