Heap.io incident

Temporary Data Latency

Ongoing since 03:38 AM UTC, affecting Data Collection and App.

identified Nov 05, 2026, 04:26 AM UTC

We are continuing to investigate the issue.

Started
Nov 05, 2026, 03:38 AM UTC
Resolved
Ongoing
Duration
● 1h 58m
Detected by Pingoru
Nov 05, 2026, 03:38 AM UTC

Affected components

Data CollectionApp

Update timeline

  1. identified Nov 05, 2026, 03:38 AM UTC

    We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

  2. identified Nov 05, 2026, 04:26 AM UTC

    We are continuing to investigate the issue.

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