Ongoing since 04:30 AM UTC, affecting App and Session Replay.
Data freshness latency is recovering, and the team is monitoring it.
Affected components
AppSession Replay
Update timeline
- investigating Nov 04, 2026, 04:30 AM UTC
We are investigating an higher latency in the data freshness of recent event data in the US and recent events may take longer than usual to appear in analytics results. We will provide another update in 30 minutes. Note that the data collection is not affected.
- investigating Nov 04, 2026, 05:08 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 04, 2026, 05:14 AM UTC
Data freshness latency is recovering, and the team is monitoring it.
Your product runs on more than Heap.io
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services