Heap incident
User property data delayed in Heap app (US customers only)
Heap experienced a minor incident on July 16, 2025 affecting Data Collection, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Data Collection
Update timeline
- monitoring Jul 16, 2025, 08:37 PM UTC
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
- monitoring Jul 16, 2025, 09:43 PM UTC
Latency continues to recover and we are monitoring.
- resolved Jul 16, 2025, 11:00 PM UTC
Latency has recovered to normal levels.