HealthLink incident

ACC45 New Injury Claim Form Submission Issues

Resolved after 20 hours 15 minutes, on August 14, 2026.

identified Aug 15, 2026, 07:24 AM UTC

ACC has advised of a scheduled maintenance till 8 PM NZT Kia ora, There will be scheduled maintenance to ACC Digital Services this weekend on Saturday, 15 August 2026, from 8.00am to 8.00pm During the maintenance window, all API services including ACC45 claim and invoice submissions/queries will be unavailable. We apologise for any inconvenience this may cause. Ngā mihi, ACC Digital Operations

Started
Aug 14, 2026, 11:36 PM UTC
Resolved
Aug 15, 2026, 07:51 PM UTC
Duration
20h 15m
Detected by Pingoru
Aug 14, 2026, 11:36 PM UTC

Update timeline

  1. investigating Aug 14, 2026, 11:36 PM UTC

    This issue has been escalated to ACC.

  2. identified Aug 15, 2026, 07:24 AM UTC

    ACC has advised of a scheduled maintenance till 8 PM NZT Kia ora, There will be scheduled maintenance to ACC Digital Services this weekend on Saturday, 15 August 2026, from 8.00am to 8.00pm During the maintenance window, all API services including ACC45 claim and invoice submissions/queries will be unavailable. We apologise for any inconvenience this may cause. Ngā mihi, ACC Digital Operations

  3. resolved Aug 15, 2026, 07:51 PM UTC

    This incident has been resolved.

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