Healthise Outage History

Healthise is up right now

Healthise had 16 outages in the last 2 years totaling 4300h 36m of downtime — averaging 0.7 incidents per month.

There were 16 Healthise outages since June 11, 2024 totaling 4300h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.healthwise.net

Notice March 4, 2026

Healthwise by Ignite - Performance Issues

Detected by Pingoru
Mar 04, 2026, 03:35 PM UTC
Resolved
Mar 04, 2026, 03:53 PM UTC
Duration
17m
Affected: CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase
Timeline · 2 updates
  1. investigating Mar 04, 2026, 03:35 PM UTC

    Healthwise-hosted solutions are experiencing performance issues. Impacted solutions are: - Coach - Communicate - Content as a Service (CaaS) - Content Browser - Custom Content Manager (CMM) - EMR Modules - HW Content Services - Knowledgebase Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.

  2. resolved Mar 04, 2026, 03:53 PM UTC

    The issue has been resolved and the solution is performing as normal. We appreciate your patience and, again, apologize for any inconvenience.

Read the full incident report →

Notice February 15, 2026

RESOLVED: Ignite on FHIR outage reported

Detected by Pingoru
Feb 15, 2026, 08:28 PM UTC
Resolved
Feb 15, 2026, 08:52 PM UTC
Duration
23m
Affected: Ignite on FHIR
Timeline · 3 updates
  1. investigating Feb 15, 2026, 08:28 PM UTC

    WebMD Ignite on FHIR is experiencing an outage. Our network administrators and engineers are quickly working to identify and fix the problem. We will post updates as we learn more. We apologize for any inconvenience.

  2. investigating Feb 15, 2026, 08:51 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 15, 2026, 08:52 PM UTC

    This incident has been resolved and we will continue to closely monitor performance.

Read the full incident report →

Minor January 12, 2026

Patient education assignments may not be viewable - fix identified

Detected by Pingoru
Jan 12, 2026, 11:59 PM UTC
Resolved
Jan 13, 2026, 01:22 AM UTC
Duration
1h 23m
Affected: Ignite Growth PlatformIgnite On-Demand
Timeline · 2 updates
  1. identified Jan 12, 2026, 11:59 PM UTC

    Attention clients with the Patient Portal Integration: Currently some patients are experiencing an issue that is preventing them from viewing the assignment content. We have a fix for this issue and are actively working to implement it. If you need help, please submit a support ticket. We apologize for any inconvenience.

  2. resolved Jan 13, 2026, 01:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Cloudflare outage - 11/18/2025

Detected by Pingoru
Nov 18, 2025, 01:52 PM UTC
Resolved
Nov 18, 2025, 05:28 PM UTC
Duration
3h 36m
Affected: Digital Experience Engine (DXE)HealthHub
Timeline · 7 updates
  1. identified Nov 18, 2025, 01:52 PM UTC

    We are aware of degraded performance due to a Cloudflare outage impacting several WebMD Ignite systems. We are investigating and will post updates when available. We apologize for the inconvenience!

  2. identified Nov 18, 2025, 01:56 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Nov 18, 2025, 02:29 PM UTC

    Ignite on FHIR is operational. We are monitoring the remaining solutions and will post further updates when available. Thank you for your patience!

  4. identified Nov 18, 2025, 03:04 PM UTC

    We are now aware that Digital Experience Engine (DXE) is also affected by the Cloudflare outage. We are continuing to monitor the situation. Thank you for your patience!

  5. identified Nov 18, 2025, 03:38 PM UTC

    Ignite Education services (Consumer Health Library, HealthClips Online, Ignite Education APIs) have returned to normal operation. Digital Experience Engine (DXE) has some lingering degraded performance with Content Apps caused by the continued Cloudflare outage. More updates to come.

  6. identified Nov 18, 2025, 05:12 PM UTC

    Digital Experience Engine (DXE) and HealthHub sites using content apps or Ignite APIs may still be experiencing degraded performance due to the Cloudflare global network outage. More updates to come.

  7. resolved Nov 18, 2025, 05:28 PM UTC

    The global Cloudflare outage has been resolved and all Ignite products have returned to normal operation. Thank you for your patience!

Read the full incident report →

Critical November 4, 2025

Performance Issues

Detected by Pingoru
Nov 04, 2025, 03:22 PM UTC
Resolved
Nov 04, 2025, 04:17 PM UTC
Duration
55m
Affected: CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase
Timeline · 2 updates
  1. investigating Nov 04, 2025, 03:22 PM UTC

    Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.

  2. resolved Nov 04, 2025, 04:17 PM UTC

    All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.

Read the full incident report →

Notice October 29, 2025

RESOLVED - OUTAGE: Healthwise by WebMD Ignite solutions working as expected

Detected by Pingoru
Oct 29, 2025, 04:46 PM UTC
Resolved
Oct 29, 2025, 07:28 PM UTC
Duration
2h 42m
Affected: CoachCommunicateContent as a Service (CaaS)Custom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentHealthClips OnlineKnowledgebaseWebMD TV
Timeline · 3 updates
  1. investigating Oct 29, 2025, 04:46 PM UTC

    WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.

  2. investigating Oct 29, 2025, 04:50 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 29, 2025, 07:28 PM UTC

    All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.

Read the full incident report →

Critical October 7, 2025

Healthwise by WebMD Ignite solutions outage - Investigating

Detected by Pingoru
Oct 07, 2025, 04:38 PM UTC
Resolved
Oct 07, 2025, 05:31 PM UTC
Duration
52m
Affected: CoachCommunicateContent BrowserEMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase
Timeline · 2 updates
  1. investigating Oct 07, 2025, 04:38 PM UTC

    Healthwise solutions are currently experiencing an outage. Our Network Administrators and Engineers are actively working to fix the problem. We will post updates as we learn more.

  2. resolved Oct 07, 2025, 05:31 PM UTC

    All performance issues have been resolved and all solutions are working as normal. We apologize for any inconvenience.

Read the full incident report →

Minor July 2, 2025

HealthClips Online issues - Resolved

Detected by Pingoru
Jul 02, 2025, 04:10 PM UTC
Resolved
Jul 03, 2025, 08:11 PM UTC
Duration
1d 4h
Affected: HealthClips Online
Timeline · 3 updates
  1. identified Jul 02, 2025, 04:10 PM UTC

    HealthClips Online is currently unable to play videos. Our Network Administrators and Engineers have identified the root cause and are working to fix the problem as quickly as possible. We will share updates as they become available.

  2. identified Jul 03, 2025, 12:49 AM UTC

    The HealthClips Online video playback issue has been resolved and the team is addressing a few display issues (e.g., comprehension questions and auto-advance to next asset not available). We will share updates as they become available - we apologize for any inconvenience.

  3. resolved Jul 03, 2025, 08:11 PM UTC

    The HealthClips Online display issues have been resolved and the solution is fully functional. Thank you for your patience and we apologize for any inconvenience.

Read the full incident report →

Minor May 13, 2025

RESOLVED: Ignite Education APIs (V3) search, collection path, service line path endpoints failing

Detected by Pingoru
May 13, 2025, 09:26 PM UTC
Resolved
May 14, 2025, 02:24 PM UTC
Duration
16h 58m
Affected: Ignite Education APIs
Timeline · 2 updates
  1. monitoring May 13, 2025, 09:26 PM UTC

    The fix is in progress. A fix has been implemented and the index is building for the Ignite Content API. Issues with search endpoints should be resolved by 10pm ET.

  2. resolved May 14, 2025, 02:24 PM UTC

    The issues have been resolved and the API is functioning as expected.

Read the full incident report →

Notice February 13, 2025

RESOLVED: Coach - Performance Issues

Detected by Pingoru
Feb 13, 2025, 10:58 PM UTC
Resolved
Mar 17, 2025, 02:21 PM UTC
Duration
31d 15h
Affected: Coach
Timeline · 4 updates
  1. investigating Feb 13, 2025, 10:58 PM UTC

    Coach experiencing performance issues. Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.

  2. investigating Feb 13, 2025, 10:59 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 13, 2025, 11:31 PM UTC

    Coach is stable and performing as expected. We will continue to monitor the solution to ensure the issue has been fully resolved.

  4. resolved Mar 17, 2025, 02:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2025

RESOLVED: Coach - degraded performance Issues

Detected by Pingoru
Feb 13, 2025, 02:55 PM UTC
Resolved
Feb 13, 2025, 03:39 PM UTC
Duration
43m
Affected: Coach
Timeline · 2 updates
  1. investigating Feb 13, 2025, 02:55 PM UTC

    We are currently experience performance issues in the Coach solution. Our technical support team and engineers are working quickly to resolve the issue. Check https://status.webmdignite.com for updates.

  2. resolved Feb 13, 2025, 03:39 PM UTC

    Coach performance issues have been resolved and the solution is now operating as expected.

Read the full incident report →

Minor January 31, 2025

WebMD Ignite Healthwise solutions experiencing degraded performance

Detected by Pingoru
Jan 31, 2025, 04:06 PM UTC
Resolved
Jan 31, 2025, 04:15 PM UTC
Duration
9m
Affected: CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, Content
Timeline · 2 updates
  1. investigating Jan 31, 2025, 04:06 PM UTC

    We are currently investigating the root cause of the degraded performance and will work on resolving the issue as quickly as possible. Updates will be provided here as soon as they become available.

  2. resolved Jan 31, 2025, 04:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 15, 2024

WebMD Ignite Healthwise solutions disruption to utilization reporting data

Detected by Pingoru
Nov 15, 2024, 02:59 PM UTC
Resolved
Apr 09, 2025, 06:31 PM UTC
Duration
145d 3h
Affected: Content as a Service (CaaS)EMR Modules
Timeline · 4 updates
  1. investigating Nov 15, 2024, 02:59 PM UTC

    We are currently investing what is preventing utilization data from loading to the reporting tool (used for utilization and administration reporting). Updates will be provided here as they become available. NOTE: All solutions are fully operational - this issue is impacting utilization and administration reporting for EMRm and CaaS.

  2. investigating Jan 28, 2025, 07:59 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jan 28, 2025, 08:00 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 09, 2025, 06:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2024

Healthwise solutions - content service issue

Detected by Pingoru
Nov 06, 2024, 09:43 PM UTC
Resolved
Nov 06, 2024, 09:57 PM UTC
Duration
14m
Affected: CoachCommunicateContent BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase
Timeline · 3 updates
  1. investigating Nov 06, 2024, 09:43 PM UTC

    We are experiencing an issue which is preventing content from being displayed or fulfilled. We are actively investigating and working to resolve as quickly as possible. Updates will be provided as they become available.

  2. investigating Nov 06, 2024, 09:56 PM UTC

    The issue has been resolved and all solutions are operating as normal. Thank you for your patience!

  3. resolved Nov 06, 2024, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 18, 2024

Content Service - Degraded performance

Detected by Pingoru
Oct 18, 2024, 04:28 PM UTC
Resolved
Oct 18, 2024, 05:23 PM UTC
Duration
55m
Affected: HW Content Services - iAPI, Taxonomy, Search, Content
Timeline · 2 updates
  1. investigating Oct 18, 2024, 04:28 PM UTC

    Content Service applications are currently experiencing degraded performance. We are actively looking into the issue and will provide updates as they are available.

  2. resolved Oct 18, 2024, 05:23 PM UTC

    The incident has been resolved and we'll continue to monitor performance. At this time, all Content Service applications are operational.

Read the full incident report →

Notice October 14, 2024

Fulfillment Service - degraded performance

Detected by Pingoru
Oct 14, 2024, 05:10 PM UTC
Resolved
Oct 14, 2024, 05:39 PM UTC
Duration
28m
Affected: HW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.
Timeline · 5 updates
  1. investigating Oct 14, 2024, 05:10 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 14, 2024, 05:12 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 14, 2024, 05:16 PM UTC

    The issue has been identified and there will be a downtime of approximately 5 mins starting at 12:15pm CST.

  4. identified Oct 14, 2024, 05:30 PM UTC

    The fix continues to be implemented - confirmation of completion will be provided as soon as it's finished. Thank you for your patience.

  5. resolved Oct 14, 2024, 05:39 PM UTC

    The fix has been successfully implemented and Fulfillment Services are operating as expected.

Read the full incident report →