Healthise Outage History

Healthise had 8 outages in the last 2 years totaling 38h 12m of downtime — averaging 0.3 incidents per month.

There were 8 Healthise outages since July 2, 2025 totaling 38h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.healthwise.net

Notice March 4, 2026

Healthwise by Ignite - Performance Issues

Detected by Pingoru: Mar 04, 2026, 03:35 PM UTC
Resolved: Mar 04, 2026, 03:53 PM UTC
Duration: 17m

Affected: CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Timeline · 2 updates

investigating Mar 04, 2026, 03:35 PM UTC

Healthwise-hosted solutions are experiencing performance issues. Impacted solutions are: - Coach - Communicate - Content as a Service (CaaS) - Content Browser - Custom Content Manager (CMM) - EMR Modules - HW Content Services - Knowledgebase Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.
resolved Mar 04, 2026, 03:53 PM UTC

The issue has been resolved and the solution is performing as normal. We appreciate your patience and, again, apologize for any inconvenience.

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Notice February 15, 2026

RESOLVED: Ignite on FHIR outage reported

Detected by Pingoru: Feb 15, 2026, 08:28 PM UTC
Resolved: Feb 15, 2026, 08:52 PM UTC
Duration: 23m

Affected: Ignite on FHIR

Timeline · 3 updates

investigating Feb 15, 2026, 08:28 PM UTC

WebMD Ignite on FHIR is experiencing an outage. Our network administrators and engineers are quickly working to identify and fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
investigating Feb 15, 2026, 08:51 PM UTC

We are continuing to investigate this issue.
resolved Feb 15, 2026, 08:52 PM UTC

This incident has been resolved and we will continue to closely monitor performance.

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Minor January 12, 2026

Patient education assignments may not be viewable - fix identified

Detected by Pingoru: Jan 12, 2026, 11:59 PM UTC
Resolved: Jan 13, 2026, 01:22 AM UTC
Duration: 1h 23m

Affected: Ignite Growth PlatformIgnite On-Demand

Timeline · 2 updates

identified Jan 12, 2026, 11:59 PM UTC

Attention clients with the Patient Portal Integration: Currently some patients are experiencing an issue that is preventing them from viewing the assignment content. We have a fix for this issue and are actively working to implement it. If you need help, please submit a support ticket. We apologize for any inconvenience.
resolved Jan 13, 2026, 01:22 AM UTC

This incident has been resolved.

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Minor November 18, 2025

Cloudflare outage - 11/18/2025

Detected by Pingoru: Nov 18, 2025, 01:52 PM UTC
Resolved: Nov 18, 2025, 05:28 PM UTC
Duration: 3h 36m

Affected: Digital Experience Engine (DXE)HealthHub

Timeline · 7 updates

identified Nov 18, 2025, 01:52 PM UTC

We are aware of degraded performance due to a Cloudflare outage impacting several WebMD Ignite systems. We are investigating and will post updates when available. We apologize for the inconvenience!
identified Nov 18, 2025, 01:56 PM UTC

We are continuing to work on a fix for this issue.
identified Nov 18, 2025, 02:29 PM UTC

Ignite on FHIR is operational. We are monitoring the remaining solutions and will post further updates when available. Thank you for your patience!
identified Nov 18, 2025, 03:04 PM UTC

We are now aware that Digital Experience Engine (DXE) is also affected by the Cloudflare outage. We are continuing to monitor the situation. Thank you for your patience!
identified Nov 18, 2025, 03:38 PM UTC

Ignite Education services (Consumer Health Library, HealthClips Online, Ignite Education APIs) have returned to normal operation. Digital Experience Engine (DXE) has some lingering degraded performance with Content Apps caused by the continued Cloudflare outage. More updates to come.
identified Nov 18, 2025, 05:12 PM UTC

Digital Experience Engine (DXE) and HealthHub sites using content apps or Ignite APIs may still be experiencing degraded performance due to the Cloudflare global network outage. More updates to come.
resolved Nov 18, 2025, 05:28 PM UTC

The global Cloudflare outage has been resolved and all Ignite products have returned to normal operation. Thank you for your patience!

Read the full incident report →

Critical November 4, 2025

Performance Issues

Detected by Pingoru: Nov 04, 2025, 03:22 PM UTC
Resolved: Nov 04, 2025, 04:17 PM UTC
Duration: 55m

Affected: CoachCommunicateContent as a Service (CaaS)Content BrowserCustom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Timeline · 2 updates

investigating Nov 04, 2025, 03:22 PM UTC

Healthwise-hosted solutions are experiencing performance issues. Our Network Administrators and Engineers are working quickly to fix the problem. We will post updates as we learn more.
resolved Nov 04, 2025, 04:17 PM UTC

All Healthwise-hosted solutions are now working as expected and we are continuing to monitor performance. Thank you for your patience - we apologize for any inconvenience.

Read the full incident report →

Notice October 29, 2025

RESOLVED - OUTAGE: Healthwise by WebMD Ignite solutions working as expected

Detected by Pingoru: Oct 29, 2025, 04:46 PM UTC
Resolved: Oct 29, 2025, 07:28 PM UTC
Duration: 2h 42m

Affected: CoachCommunicateContent as a Service (CaaS)Custom Content Manager (CCM)EMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentHealthClips OnlineKnowledgebaseWebMD TV

Timeline · 3 updates

investigating Oct 29, 2025, 04:46 PM UTC

WebMD Ignite solutions (including Healthwise) are experiencing outages due to a Microsoft system-wide outage with Azure. As a result, Coach, WebMD TV, Healthclips Online, Custom Content Manager (CCM), EMR Module, Knowledgebase, the Client Success Center (CSC) and other Azure hosted applications are down. We are monitoring the situation and will report as Microsoft addresses the Azure outage.
investigating Oct 29, 2025, 04:50 PM UTC

We are continuing to investigate this issue.
resolved Oct 29, 2025, 07:28 PM UTC

All Healthwise by WebMD Ignite solutions are no longer impacted by the Azure outage and are working as expected. We thank you for your patience and please submit a support ticket with any questions.

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Critical October 7, 2025

Healthwise by WebMD Ignite solutions outage - Investigating

Detected by Pingoru: Oct 07, 2025, 04:38 PM UTC
Resolved: Oct 07, 2025, 05:31 PM UTC
Duration: 52m

Affected: CoachCommunicateContent BrowserEMR ModulesHW Backend Services - Auth, Consumer, Campaign, Fulfillment, etc.HW Content Services - iAPI, Taxonomy, Search, ContentKnowledgebase

Timeline · 2 updates

investigating Oct 07, 2025, 04:38 PM UTC

Healthwise solutions are currently experiencing an outage. Our Network Administrators and Engineers are actively working to fix the problem. We will post updates as we learn more.
resolved Oct 07, 2025, 05:31 PM UTC

All performance issues have been resolved and all solutions are working as normal. We apologize for any inconvenience.

Read the full incident report →

Minor July 2, 2025

HealthClips Online issues - Resolved

Detected by Pingoru: Jul 02, 2025, 04:10 PM UTC
Resolved: Jul 03, 2025, 08:11 PM UTC
Duration: 1d 4h

Affected: HealthClips Online

Timeline · 3 updates

identified Jul 02, 2025, 04:10 PM UTC

HealthClips Online is currently unable to play videos. Our Network Administrators and Engineers have identified the root cause and are working to fix the problem as quickly as possible. We will share updates as they become available.
identified Jul 03, 2025, 12:49 AM UTC

The HealthClips Online video playback issue has been resolved and the team is addressing a few display issues (e.g., comprehension questions and auto-advance to next asset not available). We will share updates as they become available - we apologize for any inconvenience.
resolved Jul 03, 2025, 08:11 PM UTC

The HealthClips Online display issues have been resolved and the solution is fully functional. Thank you for your patience and we apologize for any inconvenience.

Read the full incident report →