Healthie incident

Slower than normal response times

Resolved after 2 hours 40 minutes, affecting Healthie (Production) (Web Application) and Healthie (Production) (API) and 1 more, on August 13, 2026.

resolved Aug 13, 2026, 10:17 PM UTC

Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.

Started: Aug 13, 2026, 07:36 PM UTC
Resolved: Aug 13, 2026, 10:17 PM UTC
Duration: 2h 40m
Detected by Pingoru: Aug 13, 2026, 07:36 PM UTC

Affected components

Healthie (Production) (Web Application)Healthie (Production) (API)Healthie (Production) (Bridge)Healthie (Production) (Billing and Payments)Healthie (Production) (EHR)Healthie (Production) (Integrations)Healthie (Production) (Notifications)Healthie (Production) (Scheduling)Healthie (Production) (Scribe)Healthie (Production) (Visualize)

Update timeline

investigating Aug 13, 2026, 07:36 PM UTC

We've investigating reports of slower than normal response times, will post another update as soon as we know more.
investigating Aug 13, 2026, 07:36 PM UTC

We've investigating reports of slower than normal response times, will post another update as soon as we know more.
monitoring Aug 13, 2026, 07:56 PM UTC

As of 3:50 PM eastern, we have seen response times go down to effectively normal. We are continuing to investigate.
monitoring Aug 13, 2026, 07:56 PM UTC

As of 3:50 PM eastern, we have seen response times go down to effectively normal. We are continuing to investigate.
investigating Aug 13, 2026, 09:04 PM UTC

We're seeing another increase in response times, we're actively investigating.
investigating Aug 13, 2026, 09:04 PM UTC

We're seeing another increase in response times, we're actively investigating.
monitoring Aug 13, 2026, 09:15 PM UTC

We saw a much smaller spike from ~5:00 and ~5:05pm. Response times are back to normal and we are continuing to investigate.
monitoring Aug 13, 2026, 09:15 PM UTC

We saw a much smaller spike from ~5:00 and ~5:05pm. Response times are back to normal and we are continuing to investigate.
resolved Aug 13, 2026, 10:17 PM UTC

Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.
resolved Aug 13, 2026, 10:17 PM UTC

Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.
resolved Aug 13, 2026, 10:17 PM UTC

Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.

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