Healthie incident

Longer than expected loads

Resolved after 15 minutes, affecting Healthie (Production) (Web Application) and Healthie (Production) (API) and 1 more, on September 22, 2026.

resolved Sep 22, 2026, 07:09 PM UTC

We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.

Started: Sep 22, 2026, 06:54 PM UTC
Resolved: Sep 22, 2026, 07:09 PM UTC
Duration: 15m
Detected by Pingoru: Sep 22, 2026, 06:54 PM UTC

Affected components

Healthie (Production) (Web Application)Healthie (Production) (API)Healthie (Production) (Bridge)Healthie (Production) (Billing and Payments)Healthie (Production) (EHR)Healthie (Production) (Integrations)Healthie (Production) (Notifications)Healthie (Production) (Scheduling)Healthie (Production) (Scribe)Healthie (Production) (Visualize)

Update timeline

investigating Sep 22, 2026, 06:54 PM UTC

We're actively investigating reports of longer than expected load times. You may be unable to login or see white screens when attempting to access our platform. We'll post another update as soon as we have more to share.
investigating Sep 22, 2026, 06:54 PM UTC

We're actively investigating reports of longer than expected load times. You may be unable to login or see white screens when attempting to access our platform. We'll post another update as soon as we have more to share.
monitoring Sep 22, 2026, 07:08 PM UTC

Fix is in place and performance is back to normal. We're monitoring and will close out the incident when we've confirmed a full resolution.
monitoring Sep 22, 2026, 07:08 PM UTC

Fix is in place and performance is back to normal. We're monitoring and will close out the incident when we've confirmed a full resolution.
resolved Sep 22, 2026, 07:09 PM UTC

We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.
resolved Sep 22, 2026, 07:09 PM UTC

We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.
resolved Sep 22, 2026, 07:09 PM UTC

We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.

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