Elevated errors with Hasura Cloud, DDN and PromptQL

Update timeline

1. investigating May 08, 2026, 02:39 PM UTC

   Status: Investigating We're investigating alerts Affected components AWS: Ireland (eu-west-1) (Degraded performance) Hasura DDN Data Plane (Degraded performance)

2. investigating May 08, 2026, 02:47 PM UTC

   Status: Investigating Current signals point to DNS resolution errors with hasura.app domain Affected components AWS: Ireland (eu-west-1) (Partial outage) AWS: Singapore (ap-southeast-1) (Partial outage) AWS: London (eu-west-2) (Partial outage) AWS: N. Virginia (us-east-1) (Partial outage) AWS: Paris (eu-west-3) (Partial outage) Hasura DDN Data Plane (Degraded performance) AWS: Frankfurt (eu-central-1) (Partial outage) AWS: Ohio (us-east-2) (Partial outage) AWS: N. California (us-west-1) (Partial outage) AWS: Central (ca-central-1) (Partial outage) AWS: Tokyo (ap-northeast-1) (Partial outage) AWS: UAE (me-central-1) (Partial outage) AWS: Mumbai (ap-south-1) (Partial outage) AWS: Sydney (ap-southeast-2) (Partial outage) AWS: Oregon (us-west-2) (Partial outage)

3. investigating May 08, 2026, 02:57 PM UTC

   Status: Investigating All systems are impacted. DNS resolution failures for hasura.app are affecting all systems. Affected components GCP: Los Angeles (us-west2) (Partial outage) AWS: Tokyo (ap-northeast-1) (Partial outage) AWS: London (eu-west-2) (Partial outage) GCP: Numbai (asia-south1) (Partial outage) AWS: Ireland (eu-west-1) (Partial outage) Azure: Virginia (eastus) (Partial outage) AWS: Ohio (us-east-2) (Partial outage) GCP: Sao Paulo (southamerica-east1) (Partial outage) Azure: Paris (francecentral) (Partial outage) AWS: Frankfurt (eu-central-1) (Partial outage) Azure: Switzerland North (switzerlandnorth) (Partial outage) AWS: Oregon (us-west-2) (Partial outage) Hasura DDN Data Plane (Degraded performance) AWS: N. Virginia (us-east-1) (Partial outage) PromptQL Playground (Partial outage) GCP: Sydney (australia-southeast1) (Partial outage) GCP: Belgium (europe-west1) (Partial outage) AWS: Paris (eu-west-3) (Partial outage) Azure: Virginia (eastus2) (Partial outage) GCP: Singapore (asia-southeast1) (Partial outage) GCP: South Carolina (us-east1) (Partial outage) GCP: Frankfurt (europe-west3) (Partial outage) AWS: Singapore (ap-southeast-1) (Partial outage) Azure: UK South (uksouth) (Partial outage) AWS: UAE (me-central-1) (Partial outage) AWS: Mumbai (ap-south-1) (Partial outage) AWS: Sydney (ap-southeast-2) (Partial outage) GCP: Tokyo (asia-northeast1) (Partial outage) AWS: N. California (us-west-1) (Partial outage) AWS: Central (ca-central-1) (Partial outage) GCP: N. Virginia (us-east4) (Partial outage) PromptQL API (Partial outage) Azure: Texas (southcentralus) (Partial outage) GCP: Oregon (us-west1) (Partial outage) GCP: Iowa (us-central1) (Partial outage) GCP: Montreal (northamerica-northeast1) (Partial outage)

4. monitoring May 08, 2026, 03:08 PM UTC

   Status: Monitoring We've applied a fix and are seeing recovery. Affected components AWS: UAE (me-central-1) (Partial outage) AWS: Mumbai (ap-south-1) (Partial outage) GCP: Frankfurt (europe-west3) (Partial outage) AWS: Central (ca-central-1) (Partial outage) GCP: Los Angeles (us-west2) (Partial outage) AWS: Paris (eu-west-3) (Partial outage) Azure: Virginia (eastus) (Partial outage) Hasura DDN Data Plane (Degraded performance) Azure: Virginia (eastus2) (Partial outage) GCP: Singapore (asia-southeast1) (Partial outage) GCP: South Carolina (us-east1) (Partial outage) AWS: Sydney (ap-southeast-2) (Partial outage) PromptQL API (Partial outage) Azure: UK South (uksouth) (Partial outage) GCP: Montreal (northamerica-northeast1) (Partial outage) AWS: London (eu-west-2) (Partial outage) AWS: N. Virginia (us-east-1) (Partial outage) GCP: Tokyo (asia-northeast1) (Partial outage) AWS: Oregon (us-west-2) (Partial outage) AWS: Frankfurt (eu-central-1) (Partial outage) AWS: N. California (us-west-1) (Partial outage) AWS: Ohio (us-east-2) (Partial outage) GCP: Iowa (us-central1) (Partial outage) GCP: Sydney (australia-southeast1) (Partial outage) AWS: Ireland (eu-west-1) (Partial outage) GCP: Belgium (europe-west1) (Partial outage) AWS: Singapore (ap-southeast-1) (Partial outage) GCP: N. Virginia (us-east4) (Partial outage) PromptQL Playground (Partial outage) Azure: Switzerland North (switzerlandnorth) (Partial outage) Azure: Texas (southcentralus) (Partial outage) GCP: Sao Paulo (southamerica-east1) (Partial outage) Azure: Paris (francecentral) (Partial outage) AWS: Tokyo (ap-northeast-1) (Partial outage) GCP: Oregon (us-west1) (Partial outage) GCP: Numbai (asia-south1) (Partial outage)

5. monitoring May 08, 2026, 03:13 PM UTC

   Status: Monitoring We're continuing to monitor. Affected components AWS: Paris (eu-west-3) (Operational) GCP: Sao Paulo (southamerica-east1) (Operational) GCP: Numbai (asia-south1) (Operational) GCP: Belgium (europe-west1) (Operational) GCP: Tokyo (asia-northeast1) (Operational) AWS: Singapore (ap-southeast-1) (Operational) AWS: Frankfurt (eu-central-1) (Operational) Azure: Virginia (eastus) (Operational) Azure: Virginia (eastus2) (Operational) AWS: UAE (me-central-1) (Operational) GCP: Frankfurt (europe-west3) (Operational) AWS: Central (ca-central-1) (Operational) GCP: N. Virginia (us-east4) (Operational) AWS: N. Virginia (us-east-1) (Operational) PromptQL Playground (Operational) GCP: Singapore (asia-southeast1) (Operational) Azure: UK South (uksouth) (Operational) AWS: Sydney (ap-southeast-2) (Operational) Azure: Paris (francecentral) (Operational) GCP: Oregon (us-west1) (Operational) Hasura DDN Data Plane (Operational) GCP: South Carolina (us-east1) (Operational) AWS: Ohio (us-east-2) (Operational) PromptQL API (Operational) GCP: Montreal (northamerica-northeast1) (Operational) AWS: Mumbai (ap-south-1) (Operational) AWS: N. California (us-west-1) (Operational) Azure: Switzerland North (switzerlandnorth) (Operational) Azure: Texas (southcentralus) (Operational) GCP: Los Angeles (us-west2) (Operational) AWS: Oregon (us-west-2) (Operational) AWS: Tokyo (ap-northeast-1) (Operational) AWS: London (eu-west-2) (Operational) GCP: Iowa (us-central1) (Operational) GCP: Sydney (australia-southeast1) (Operational) AWS: Ireland (eu-west-1) (Operational)

6. monitoring May 08, 2026, 03:24 PM UTC

   Status: Monitoring The issue has been resolved and services are restored. Due to DNS caching, some users may continue to experience connectivity issues cached records expire. We recommend clearing the cache wherever possible. Affected components PromptQL Playground (Operational) AWS: Ireland (eu-west-1) (Operational) AWS: N. California (us-west-1) (Operational) Azure: Paris (francecentral) (Operational) GCP: Los Angeles (us-west2) (Operational) AWS: Frankfurt (eu-central-1) (Operational) AWS: London (eu-west-2) (Operational) AWS: N. Virginia (us-east-1) (Operational) Azure: UK South (uksouth) (Operational) GCP: Montreal (northamerica-northeast1) (Operational) GCP: Numbai (asia-south1) (Operational) PromptQL API (Operational) GCP: Singapore (asia-southeast1) (Operational) GCP: Frankfurt (europe-west3) (Operational) AWS: Sydney (ap-southeast-2) (Operational) AWS: Tokyo (ap-northeast-1) (Operational) AWS: UAE (me-central-1) (Operational) Azure: Texas (southcentralus) (Operational) GCP: Oregon (us-west1) (Operational) AWS: Ohio (us-east-2) (Operational) GCP: Sao Paulo (southamerica-east1) (Operational) GCP: Sydney (australia-southeast1) (Operational) AWS: Mumbai (ap-south-1) (Operational) GCP: Tokyo (asia-northeast1) (Operational) Azure: Virginia (eastus) (Operational) AWS: Singapore (ap-southeast-1) (Operational) Azure: Switzerland North (switzerlandnorth) (Operational) GCP: Belgium (europe-west1) (Operational) AWS: Oregon (us-west-2) (Operational) AWS: Paris (eu-west-3) (Operational) GCP: South Carolina (us-east1) (Operational) AWS: Central (ca-central-1) (Operational) GCP: N. Virginia (us-east4) (Operational) Hasura DDN Data Plane (Operational) Azure: Virginia (eastus2) (Operational) GCP: Iowa (us-central1) (Operational)

7. resolved May 08, 2026, 03:50 PM UTC

   Status: Resolved Incident is resolved. Please reach out to our support team if you're still encountering issues. Affected components AWS: Ireland (eu-west-1) (Operational) AWS: Frankfurt (eu-central-1) (Operational) PromptQL API (Operational) Azure: Virginia (eastus2) (Operational) GCP: Sao Paulo (southamerica-east1) (Operational) GCP: South Carolina (us-east1) (Operational) Hasura DDN Data Plane (Operational) AWS: Ohio (us-east-2) (Operational) AWS: N. Virginia (us-east-1) (Operational) AWS: Paris (eu-west-3) (Operational) PromptQL Playground (Operational) Azure: Switzerland North (switzerlandnorth) (Operational) GCP: Belgium (europe-west1) (Operational) Azure: Paris (francecentral) (Operational) AWS: Sydney (ap-southeast-2) (Operational) AWS: Central (ca-central-1) (Operational) GCP: Los Angeles (us-west2) (Operational) Azure: Virginia (eastus) (Operational) GCP: N. Virginia (us-east4) (Operational) GCP: Sydney (australia-southeast1) (Operational) AWS: Tokyo (ap-northeast-1) (Operational) GCP: Oregon (us-west1) (Operational) GCP: Montreal (northamerica-northeast1) (Operational) GCP: Tokyo (asia-northeast1) (Operational) AWS: N. California (us-west-1) (Operational) AWS: London (eu-west-2) (Operational) AWS: UAE (me-central-1) (Operational) GCP: Iowa (us-central1) (Operational) GCP: Frankfurt (europe-west3) (Operational) AWS: Singapore (ap-southeast-1) (Operational) AWS: Oregon (us-west-2) (Operational) GCP: Singapore (asia-southeast1) (Operational) Azure: UK South (uksouth) (Operational) GCP: Numbai (asia-south1) (Operational) AWS: Mumbai (ap-south-1) (Operational) Azure: Texas (southcentralus) (Operational)