Hasura incident
Project/Data Plane API DNS resolution failure with Hasura Cloud, DDN and PromptQL
Resolved after 1 hour 11 minutes, affecting Hasura DDN Data Plane and PromptQL API and 1 more, on May 8, 2026.
Incident is resolved. Please reach out to our support team if you're still encountering issues.
Affected components
Update timeline
- investigating May 08, 2026, 02:39 PM UTC
We're investigating alerts
- investigating May 08, 2026, 02:47 PM UTC
Current signals point to DNS resolution errors with hasura.app domain
- investigating May 08, 2026, 02:57 PM UTC
All systems are impacted. DNS resolution failures for hasura.app are affecting all systems.
- monitoring May 08, 2026, 03:08 PM UTC
We've applied a fix and are seeing recovery.
- monitoring May 08, 2026, 03:13 PM UTC
We're continuing to monitor.
- monitoring May 08, 2026, 03:24 PM UTC
The issue has been resolved and services are restored. Due to DNS caching, some users may continue to experience connectivity issues cached records expire. We recommend clearing the cache wherever possible.
- resolved May 08, 2026, 03:50 PM UTC
Incident is resolved. Please reach out to our support team if you're still encountering issues.
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