Hasura incident

Increased latency on PromptQL

Resolved after 56 minutes, affecting PromptQL API and PromptQL Playground, on September 12, 2026.

monitoring Sep 12, 2026, 03:37 PM UTC

Applied a fix.

Started
Sep 12, 2026, 02:48 PM UTC
Resolved
Sep 12, 2026, 03:44 PM UTC
Duration
56m
Detected by Pingoru
Sep 12, 2026, 02:48 PM UTC

Affected components

PromptQL APIPromptQL Playground

Update timeline

  1. investigating Sep 12, 2026, 02:48 PM UTC

    We're investigating elevated latency on PromptQL. You might see the app taking longer than usual to load or failures in sending messages. Dedicated data planes are not affected.

  2. identified Sep 12, 2026, 03:18 PM UTC

    We've identified the root cause and are working on mitigation.

  3. monitoring Sep 12, 2026, 03:37 PM UTC

    Applied a fix.

  4. resolved Sep 12, 2026, 03:44 PM UTC

    Resolved.

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