DDN connector builds are not completing

Update timeline

1. investigating Sep 10, 2026, 04:03 PM UTC

   We are investigating an issue where DDN connector builds are not completing. Our team is working to identify the cause and restore normal build processing.

2. investigating Sep 10, 2026, 05:23 PM UTC

   We've identified the root cause: an authentication change in a recent control-plane upgrade caused new connector deployments to stall in a pending state. The fix has been merged and is being rolled out now. Once deployed, we'll re-run your pending connector builds and confirm your development environment is unblocked; no changes are needed on your side.

3. monitoring Sep 10, 2026, 06:00 PM UTC

   We identified the root cause: an authentication change in the service that initializes connector deployments, introduced by an internal upgrade and deployed a fix at approximately 17:30 UTC. New builds started after this time are processing normally. Action required: builds started during the impacted window will not complete on their own. Please re-run any affected builds (ddn connector build create / ddn supergraph build create). No other action is needed. We are continuing to monitor and will post a final update once we have confirmed full recovery.

4. resolved Sep 10, 2026, 06:10 PM UTC

   Connector deployments have been processing normally since the fix was deployed. Builds started during the impacted window still need to be re-run.