HappyCo incident

Increased error rates

Minor Resolved View vendor source →

HappyCo experienced a minor incident on February 17, 2022 affecting HappyCo Website and Management Portal and Report Access and 1 more component, lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 17, 2022, 09:18 PM UTC
Resolved
Feb 18, 2022, 07:55 AM UTC
Duration
10h 37m
Detected by Pingoru
Feb 17, 2022, 09:18 PM UTC

Affected components

HappyCo WebsiteManagement Portal and Report AccessMobile SyncIntegrationsEmail Service

Update timeline

  1. investigating Feb 17, 2022, 09:18 PM UTC

    We are receiving reports of increased error rates across our services. We are currently investigating.

  2. identified Feb 18, 2022, 05:17 AM UTC

    We have identified a cause, and have scheduled a priority upgrade at 2:00am EST. During the upgrade, the system will be offline for approximately 15 minutes.

  3. identified Feb 18, 2022, 07:02 AM UTC

    Upgrade is in progress - services will be unavailable briefly during this time.

  4. monitoring Feb 18, 2022, 07:13 AM UTC

    The upgrade has been completed and we are monitoring the results.

  5. resolved Feb 18, 2022, 07:55 AM UTC

    This incident has been resolved.