HappyCo experienced a major incident on February 12, 2024 affecting Management Portal and Report Access, lasting 4h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Management Portal and Report Access
Update timeline
- investigating Feb 12, 2024, 02:55 PM UTC
Customers are unable to access features of Call Complete via the web. We are actively investigating this issue.
- identified Feb 12, 2024, 04:40 PM UTC
We have identified the issue and are investigating.
- monitoring Feb 12, 2024, 05:36 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Feb 12, 2024, 07:33 PM UTC
This incident has been resolved. Thank you for your patience.