HappyCo incident

Yardi Integration Service Outage

Major Resolved View vendor source →

HappyCo experienced a major incident on March 1, 2024 affecting Integrations, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
Mar 01, 2024, 03:22 PM UTC
Resolved
Mar 01, 2024, 05:51 PM UTC
Duration
2h 28m
Detected by Pingoru
Mar 01, 2024, 03:22 PM UTC

Affected components

Integrations

Update timeline

  1. investigating Mar 01, 2024, 03:22 PM UTC

    We are currently investigating this issue.

  2. identified Mar 01, 2024, 03:23 PM UTC

    This outage currently only affects Yardi; no other PMS integrations are impacted.

  3. monitoring Mar 01, 2024, 03:44 PM UTC

    We've implemented a fix and are currently working through the backlog of failed API calls to bring our data up-to-date across all Yardi instances.

  4. monitoring Mar 01, 2024, 04:26 PM UTC

    We are continuing to work through the backlog of previously failed API requests and making steady progress.

  5. monitoring Mar 01, 2024, 04:51 PM UTC

    We have completed working through asset import/export as well as task export failures, and now moving onto task import failed jobs.

  6. resolved Mar 01, 2024, 05:51 PM UTC

    We have successfully re-run outstanding failed jobs.