HappyCo incident

Investigating intermittent degraded performance

Critical Resolved View vendor source →

HappyCo experienced a critical incident on March 4, 2025 affecting Management Portal and Report Access and Email Service, lasting 4h 55m. The incident has been resolved; the full update timeline is below.

Started
Mar 04, 2025, 04:19 PM UTC
Resolved
Mar 04, 2025, 09:15 PM UTC
Duration
4h 55m
Detected by Pingoru
Mar 04, 2025, 04:19 PM UTC

Affected components

Management Portal and Report AccessEmail Service

Update timeline

  1. investigating Mar 04, 2025, 04:19 PM UTC

    We are investigating possible performance degradation in some services.

  2. investigating Mar 04, 2025, 04:31 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 04, 2025, 05:31 PM UTC

    Services are recovering and we are continuing to monitor system health.

  4. monitoring Mar 04, 2025, 06:33 PM UTC

    We are working on restoring interrupted services.

  5. monitoring Mar 04, 2025, 07:12 PM UTC

    Applications and services are restored and being monitored. Task-related emails are suspended. We are working to quickly restore service.

  6. monitoring Mar 04, 2025, 09:09 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Mar 04, 2025, 09:15 PM UTC

    Systems are restored and healthy. We are continuing to monitor.