HappyCo experienced a major incident on April 2, 2024 affecting Management Portal and Report Access, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2024, 02:03 PM UTC
Call Complete is currently experiencing a partial outage for property staff attempting to access via Manage. Call Complete standalone customers are unaffected. Property operations, IVR interactions, and tasks creation is unaffected.
- identified Apr 02, 2024, 02:21 PM UTC
We've identified a solution and are working to release a hotfix to address this issue.
- identified Apr 02, 2024, 03:11 PM UTC
We've validated the hotfix is working in a staging environment and are releasing shortly.
- resolved Apr 02, 2024, 03:22 PM UTC
We have confirmed the fix on production successfully resolved the 401 Unauthorized error. All interactions within Call Complete in Manage should be working as expected. Again, this was a staff-only facing issue. All IVR services went unaffected.