HappyCo experienced a major incident on August 13, 2024 affecting Management Portal and Report Access, lasting 3h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2024, 04:44 PM UTC
We have received reports of the category select dropdown displaying in the lower left-hand side of the screen, resulting in UX issues creating new tasks.
- identified Aug 13, 2024, 06:04 PM UTC
We're reviewing recent code changes to identify the root cause of the issue.
- identified Aug 13, 2024, 06:37 PM UTC
We've identified the changes in question, related to an upgrade of two external dependencies, which caused the rendering placement bug. We are in the process of releasing a hot-fix rolling back the version, which we've confirmed addresses the issue, with a resolution ETA of 3:15pm ET / 12:15pm PT.
- monitoring Aug 13, 2024, 08:24 PM UTC
We've released a fix that addresses the mis-positioned category dropdown within Tasks.
- resolved Aug 13, 2024, 08:26 PM UTC
This incident has been resolved.
- postmortem Aug 14, 2024, 10:20 PM UTC
**Summary** A software change was deployed that introduced a bug impacting task creation. **Impacted Systems** Task creation via the Web UI was unusable due to a positioning bug that pushed category selection outside of the browser viewport. **Resolution** A patch was deployed effectively reversing the offending change, restoring functionality. **Timeline of Events** 1600 UTC: Issue reported 1841 UTC: Fix developed and tested 1916 UTC: Fix deployed and confirmed in staging 2010 UTC: Hotfix deployed to production resolving issue