Guidewire incident

Some INow Customers May Experience 406 Errors While Initiating Their Daily Cycle

Major Resolved View vendor source →

Guidewire experienced a major incident on August 8, 2024, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Aug 08, 2024, 04:44 AM UTC
Resolved
Aug 08, 2024, 06:25 AM UTC
Duration
1h 40m
Detected by Pingoru
Aug 08, 2024, 04:44 AM UTC

Update timeline

  1. investigating Aug 08, 2024, 04:44 AM UTC

    Guidewire Support is aware that some customers are experiencing 406 errors while running the daily cycle in the production environment. We have engaged all necessary resources to restore this service as quickly as possible and will provide regular updates on our progress.

  2. investigating Aug 08, 2024, 05:09 AM UTC

    We are continuing to investigate a potential 406 error in the daily jobs. Thank you for your patience. We will update you when new information becomes available.

  3. investigating Aug 08, 2024, 05:34 AM UTC

    We are continuing to investigate the issue and will provide updates as new information becomes available.

  4. investigating Aug 08, 2024, 05:59 AM UTC

    We are actively investigating the issue and will provide updates as soon as new information is available.

  5. resolved Aug 08, 2024, 06:25 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  6. postmortem Aug 15, 2024, 11:54 PM UTC

    Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/InsuranceNow-customers-received-a-406-Not-Acceptable-error-1723765028897) for more information.