Guidewire incident
DataDog Logs Service Interruption Affecting Multiple Customers in All Regions
Guidewire experienced a minor incident on August 14, 2024 affecting Montréal - Delta2 and N. Virginia - Delta2 and 1 more component, lasting 1h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 14, 2024, 01:09 PM UTC
Guidewire support has identified an issue with the DataDog logs service, causing an interruption for Guidewire Cloud customers in all regions and environments. This may result in customers being unable to view Datadog logs. Our team is investigating the situation and will provide regular updates as the status changes.
- identified Aug 14, 2024, 01:31 PM UTC
We have identified the source of the issue causing the Datadog logs to be invisible in all environments. We have rolled back the change and will provide regular updates as we work on restoring the service.
- monitoring Aug 14, 2024, 02:20 PM UTC
The fix has been implemented. Services are coming up gradually and we are currently actively monitoring the situation.
- resolved Aug 14, 2024, 02:47 PM UTC
The affected service has been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Aug 21, 2024, 01:34 PM UTC
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-reported-that-they-were-unable-to-view-logs-in-DataDog) for more information.