Guidewire incident

Integration Gateway Customers Are Unable To Deploy Their Apps in Both Production and Non-Production Environments.

Minor Resolved View vendor source →

Guidewire experienced a minor incident on September 12, 2024 affecting N. Virginia - Admin Service (IAS) and Paris - Admin Service (IAS) and 1 more component, lasting 1h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2024, 03:02 PM UTC
Resolved
Sep 12, 2024, 04:43 PM UTC
Duration
1h 40m
Detected by Pingoru
Sep 12, 2024, 03:02 PM UTC

Affected components

N. Virginia - Admin Service (IAS)Paris - Admin Service (IAS)Sydney - Admin Service (IAS)

Update timeline

  1. investigating Sep 12, 2024, 03:02 PM UTC

    Guidewire Support is aware of an issue with the Integration Gateway causing deployment failures in both production and non-production environments. All necessary resources are actively working to resolve the issue as quickly as possible. We will provide regular updates on our progress.

  2. identified Sep 12, 2024, 03:33 PM UTC

    Guidewire Support has identified the cause of this incident impacting Integration Gateway application deployments. At this time, we are performing a rollback to restore service. We will post regular updates on our progress.

  3. monitoring Sep 12, 2024, 04:01 PM UTC

    The rollback is complete for US-based and EMEA customers, and they may resume deploying Integration Gateway applications. The rollback is in progress for Canada-based and APAC customers. We will post regular updates on our progress.

  4. resolved Sep 12, 2024, 04:43 PM UTC

    The Integration Gateway service has been restored successfully for all regions. Please open a Community case if you are still experiencing any service interruption.

  5. postmortem Sep 19, 2024, 07:25 PM UTC

    Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Integration-Gateway-Application-Deployments-Failure)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.