TeamCity Build Service Interruption in Non-Production Environments Affecting Multiple Customers in All Regions

Update timeline

1. investigating Sep 17, 2024, 05:48 PM UTC

   Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

2. identified Sep 17, 2024, 06:20 PM UTC

   Guidewire Support has identified the cause of this incident, which is impacting TeamCity Builds in Non-Production Environments. The impact is limited to the test coverage report generation. Please use the following workaround: Re-trigger the build after 10 minutes. We will post regular updates on our progress.

3. identified Sep 17, 2024, 06:52 PM UTC

   Guidewire Support is aware of an issue with intermittent TeamCity Build failures in the non-production environment. Please use the following workaround: Re-trigger the build after 10 minutes.

4. identified Sep 17, 2024, 07:24 PM UTC

   Guidewire Support is exploring additional workaround options to complete TeamCity build jobs while search.maven.org experiences availability issues.

5. monitoring Sep 17, 2024, 07:45 PM UTC

   If you are experiencing issues with search.maven.org service availability impacting TeamCity jobs, you can follow similar steps to KCS 000043240, except set the value to 'false' instead of 'true'. https://community.guidewire.com/s/article/How-to-enable-Jacoco Jacoco can be disabled using a PATCH http request to the cicd manager service. - Using postman, the following request can be made: - URL: {baseUrl}/api/v2/tenants/{tenantId}/starsystems/{starSystemId}/cicd-configs/{applicationId}/insurer-config - Request type: PATCH - Auth: Bearer Token - content-type: application/json-patch+json Body: [ { "op": "replace", "path": "/gunitServerTests/enableCodeCoverage", "value": false } ] For assistance building your baseURL read the article here: https://docs.guidewire.com/cloud/cicd-manager-api-ref/latest/about/get-started

6. resolved Sep 18, 2024, 07:38 AM UTC

   The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

7. postmortem Sep 19, 2024, 03:18 PM UTC

   Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/ServerTests-job-was-failing-due-to-unavailability-of-search-maven-org)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.