Guidewire incident
GWCP Deployment Service Interruption Affecting Multiple Customers in Prod and NPE for All Regions
Guidewire experienced a minor incident on October 3, 2024 affecting Montréal - Delta2 and N. Virginia - Delta2 and 1 more component, lasting 5d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 03, 2024, 12:34 AM UTC
Guidewire Support has identified the cause of this incident impacting customer's deployment in Prod and NPEs, and are actively working to restore service. We have a workaround in place but if you encounter any issues, please contact Guidewire by raising a community ticket . We keep you posted once the issue has been fully resolved.
- monitoring Oct 03, 2024, 03:17 AM UTC
The fix has been successfully implemented, but customers may still require new builds to be generated and deployed for the changes to take effect. We are actively monitoring the situation.
- monitoring Oct 03, 2024, 04:06 PM UTC
We are continuing to monitor this situation. This only impacts applications with APM enabled.
- monitoring Oct 03, 2024, 08:31 PM UTC
A knowledgebase article has been created on how to deal with this should any more deployments fail or hang. Please see Article Number 000044233 (https://community.guidewire.com/s/article/Deployment-failure-due-to) for more information.
- resolved Oct 08, 2024, 05:41 PM UTC
This incident has been resolved.
- postmortem Oct 10, 2024, 07:01 PM UTC
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-customers-experience-deploymnet-failures-in-Non-Production-Environments-NPEs)[ ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.