Guidewire incident
GUIDEWIRE CLOUD CONSOLE (GCC AMER) - Dockerized builds are unavailable for deployments in the NPE environments
Guidewire experienced a major incident on February 6, 2025 affecting N. Virginia, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 06, 2025, 03:14 PM UTC
Guidewire Support is aware of an issue with GCC that dockerized builds are unavailable for deployments in the NPE environments. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- identified Feb 06, 2025, 03:36 PM UTC
Guidewire Support has identified the cause of this incident unavailability of dockerized builds in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.
- monitoring Feb 06, 2025, 03:38 PM UTC
The fix has been implemented. Builds are available after applied the fix. we are currently actively monitoring the situation.
- resolved Feb 06, 2025, 03:50 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Feb 11, 2025, 01:43 PM UTC
Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Multiple-Customers-Unable-to-Deploy-New-Builds-Using-GCC)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.