Guidewire incident
Guidewire Home Impacting Deployment And Other Services Intermittently
Guidewire experienced a minor incident on March 28, 2025 affecting N. Virginia and N. Virginia and 1 more component, lasting 6h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2025, 02:48 PM UTC
Guidewire Support is aware of an intermittent issue with deployment and other services using Guidewire Home. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- investigating Mar 28, 2025, 03:18 PM UTC
We are continuing to investigate this issue.
- investigating Mar 28, 2025, 03:47 PM UTC
Guidewire is actively investigating the issue to identify the root cause
- investigating Mar 28, 2025, 04:03 PM UTC
Guidewire is continuing to investigate the issue with Guidewire Home, which appears to be related to load. Impacted services include APD, LCM, and Deployments. As of 10:15 AM ET, we have observed a decrease in the number of failed requests. Please continue to use Guidewire Home as Guidewire is actively monitoring the situation.
- investigating Mar 28, 2025, 05:02 PM UTC
Guidewire is continuing to investigate the issue. The impacted services have remained stable since 10:15 AM ET.
- monitoring Mar 28, 2025, 06:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 28, 2025, 09:05 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption
- postmortem Apr 23, 2025, 02:26 PM UTC
Please refer to the Knowledge Article via this [link ](https://community.guidewire.com/s/article/Incoming-API-Calls-to-Guidewire-Platform-Services-receiving-503-HTTP-Response-Codes)for more information.