Guidewire incident

InsuranceSuite Applications - Service Interruption Affecting Multiple Customers in Canada

Critical Resolved View vendor source →

Guidewire experienced a critical incident on April 28, 2025 affecting Montréal, lasting 6h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 03:38 PM UTC
Resolved
Apr 28, 2025, 09:46 PM UTC
Duration
6h 7m
Detected by Pingoru
Apr 28, 2025, 03:38 PM UTC

Affected components

Montréal

Update timeline

  1. investigating Apr 28, 2025, 03:38 PM UTC

    Guidewire Support is aware of an issue with InsuranceSuite Applications in Production Environment with the users receiving 502/504 errors. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. monitoring Apr 28, 2025, 03:55 PM UTC

    Guidewire has successfully implemented a fix and is currently monitoring the progress. InsuranceSuite Applications in Production are available.

  3. resolved Apr 28, 2025, 09:46 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  4. postmortem May 03, 2025, 06:23 PM UTC

    Please refer to the Knowledge Article via this [**link**](https://community.guidewire.com/s/article/Unable-to-Access-All-InsuranceSuite-IS-Applications-in-the-Production-Environment)[ ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.