Guidewire incident

Insurance Suite Deployments - Service Interruption Affecting Multiple Customers in AMER Region

Major Resolved View vendor source →

Guidewire experienced a major incident on April 30, 2025 affecting N. Virginia, lasting 15h 51m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2025, 08:46 AM UTC
Resolved
May 01, 2025, 12:38 AM UTC
Duration
15h 51m
Detected by Pingoru
Apr 30, 2025, 08:46 AM UTC

Affected components

N. Virginia

Update timeline

  1. investigating Apr 30, 2025, 08:46 AM UTC

    Guidewire Support is actively addressing an issue with Insurance Suite Deployments in Non-Production Environments, which are either taking excessively longer or failing. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.

  2. investigating Apr 30, 2025, 09:28 AM UTC

    We are continuing to investigate a potential issue within Non Production InsuranceSuite Deployments for our users in AMER region. Regular updates on the progress will be provided.

  3. investigating Apr 30, 2025, 10:12 AM UTC

    Guidewire has identified the cause of the issue in the NPE environments, and are actively working to restore service. We will post regular updates on our progress.

  4. identified Apr 30, 2025, 10:52 AM UTC

    Guidewire team is actively working on restoring the service. We will post regular updates on our progress.

  5. identified Apr 30, 2025, 11:29 AM UTC

    The Guidewire team is actively working to restore the service and will provide regular updates on our progress.

  6. identified Apr 30, 2025, 12:50 PM UTC

    The Guidewire team is currently focused on restoring the service and will provide ongoing updates regarding our progress.

  7. monitoring Apr 30, 2025, 01:40 PM UTC

    The fix has been applied and issue is resolved. Please retry the deployment and open a community case if you are still experiencing any deployment failures.

  8. resolved May 01, 2025, 12:38 AM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any deployment failures.

  9. postmortem May 09, 2025, 09:35 PM UTC

    **Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/April-2025-Deployments-DB-Backup-Restores-failing) **for more information.**