Guidewire incident
Automated builds are failing in Non-Production Environments
Guidewire experienced a minor incident on May 8, 2025 affecting Sydney and Tokyo, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2025, 09:58 AM UTC
Guidewire is actively addressing an issue with CICD pipeline in Non-Production Environments. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.
- investigating May 08, 2025, 10:01 AM UTC
Guidewire team is actively addressing an issue with CICD pipeline in Non-Production Environments. The necessary resources are engaged to restore the service as quickly as possible. Regular updates on the progress will be provided.
- identified May 08, 2025, 10:32 AM UTC
Guidewire has identified the cause of the incident in the Non-Production Automated builds for our users in APAC region and are actively working to restore service. We will post regular updates on our progress.
- monitoring May 08, 2025, 10:40 AM UTC
The fix has been applied and issue is resolved, Please open a community case if you are still experiencing issues with Automated builds.
- resolved May 08, 2025, 01:36 PM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any issues with Automated builds.
- postmortem May 19, 2025, 09:51 AM UTC
**Please refer to the Knowledge Article on this** [**link**](https://community.guidewire.com/s/article/CICD-Updates-Are-Not-Functioning-in-the-NonProduction-Environment-for-the-APAC-Region) **for more information.**