Guidewire incident
GCC Service Interruption Connecting to Multiple AWS Resources in AMER and Japan Regions
Guidewire experienced a major incident on August 29, 2024 affecting N. Virginia and Sydney, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 29, 2024, 09:51 AM UTC
Guidewire Support is aware of an issue with GCC service interruption, causing connection issues to multiple AWS resources and impacting the AMER and JAPAN regions in the production environment. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.
- monitoring Aug 29, 2024, 10:00 AM UTC
The issue has been resolved on the AWS side, and our services are gradually returning to normal. We are actively monitoring the situation.
- resolved Aug 29, 2024, 11:08 AM UTC
The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.
- postmortem Sep 06, 2024, 06:20 PM UTC
Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Guidewire-Cloud-Console-GCC-Service-Interruption-Connecting-to-Multiple-AWS-Resources-in-AMER-and-Japan-Regions)for more information.