Guidewire incident

InsuranceSuite Service Integrations Interruption Affecting Multiple Customers in AMER

Critical Resolved View vendor source →

Guidewire experienced a critical incident on November 6, 2024 affecting N. Virginia - Delta2, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2024, 06:53 PM UTC
Resolved
Nov 06, 2024, 08:03 PM UTC
Duration
1h 9m
Detected by Pingoru
Nov 06, 2024, 06:53 PM UTC

Affected components

N. Virginia - Delta2

Update timeline

  1. investigating Nov 06, 2024, 06:53 PM UTC

    Guidewire Support is aware of an issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. All necessary resources are engaged to restore this service as quickly as possible. We will post regular updates on our progress.

  2. investigating Nov 06, 2024, 07:22 PM UTC

    We continue investigating the issue with InsuranceSuite secret rotation, which is causing integration errors with Integration Gateway. Thank you for your patience. We will update you when new information becomes available.

  3. identified Nov 06, 2024, 07:47 PM UTC

    Guidewire Support has identified the cause of this incident, which is impacting integration errors with Integration Gateway, and is actively working to restore service.

  4. resolved Nov 06, 2024, 08:03 PM UTC

    The affected services have been restored successfully. Please open a Community case if you are still experiencing any service interruption.

  5. postmortem Nov 13, 2024, 02:39 PM UTC

    Please refer to the Knowledge Article via this [**link** ](https://community.guidewire.com/s/article/Integrations-were-Failing-with-Authentication-Error-with-Existing-ClientID-and-Secret)for more information.