Duplicate Email Issues for Milestone Complete - GUIDEcx 1.0
Timeline · 2 updates
- resolved Aug 31, 2026, 03:00 PM UTC
This incident has been resolved. More details will follow in the RCA.
- resolved Aug 31, 2026, 05:17 PM UTC
$18
GUIDEcx Outage History
GUIDEcx is up right nowGUIDEcx had 11 outages in the last 2 years totaling 2h 40m of downtime — averaging 0.5 incidents per month.
There were 11 GUIDEcx outages since September 16, 2025 totaling 2h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
GUIDEcx is experiencing degraded performance and some users are unable to log in.
Affected: OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)
Timeline · 7 updates
- investigating Aug 12, 2026, 08:11 PM UTC
We are currently investigating this incident.
- identified Aug 12, 2026, 08:24 PM UTC
We have identified the issue and the remediation is in progress.
- identified Aug 12, 2026, 08:42 PM UTC
We are continuing to work on a fix for this incident.
- identified Aug 12, 2026, 09:05 PM UTC
While we aren't fully resolved, many users are now able to navigate the app.
- monitoring Aug 12, 2026, 09:31 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 12, 2026, 09:53 PM UTC
This incident has been resolved.
- resolved Aug 13, 2026, 05:46 PM UTC
$18
GUIDEcx is experiencing degraded performance and some users are unable to log in.
Timeline · 1 update
GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page.
Affected: OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)
Timeline · 3 updates
- investigating Jul 30, 2026, 10:28 PM UTC
We are currently investigating this incident.
- investigating Jul 30, 2026, 10:54 PM UTC
Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause.
- resolved Jul 30, 2026, 11:26 PM UTC
This incident has been resolved.
GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page.
Timeline · 1 update
- resolved Jul 30, 2026, 10:28 PM UTC
Type: Incident Duration: 59 minutes Affected Components: API v1, API v2, Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management Jul 30, 22:28:02 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 22:54:39 GMT+0 - Monitoring - Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause. Jul 30, 23:26:58 GMT+0 - Resolved - This incident has been resolved.
Infrastructure Update - Minimal Expected Disruptions
Timeline · 1 update
- resolved May 07, 2026, 02:00 AM UTC
Type: Maintenance Duration: 1 hour and 28 minutes Affected Components: Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management May 7, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate any down time, but some users might experience slowness or even potential error pages while navigating in our 1.0 (Legacy) product. May 7, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 03:28:05 GMT+0 - Completed - Maintenance has completed successfully.
Infrastructure Upgrade - No anticipated down time
Timeline · 1 update
- resolved Mar 26, 2026, 01:00 AM UTC
Type: Maintenance Duration: 48 minutes Affected Components: , Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management, Web Application → Mar 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 26, 01:47:41 GMT+0 - Completed - Maintenance has completed successfully. Mar 26, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate having any down time within the application, but wanted everyone to be made aware.