GUIDEcx Outage History
GUIDEcx is up right nowGUIDEcx had 19 outages in the last 2 years totaling 2h 40m of downtime — averaging 0.8 incidents per month.
There were 19 GUIDEcx outages since October 4, 2024 totaling 2h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
GUIDEcx is experiencing degraded performance and some users are unable to log in.
Affected: OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)
Timeline · 7 updates
- investigating Aug 12, 2026, 08:11 PM UTC
We are currently investigating this incident.
- identified Aug 12, 2026, 08:24 PM UTC
We have identified the issue and the remediation is in progress.
- identified Aug 12, 2026, 08:42 PM UTC
We are continuing to work on a fix for this incident.
- identified Aug 12, 2026, 09:05 PM UTC
While we aren't fully resolved, many users are now able to navigate the app.
- monitoring Aug 12, 2026, 09:31 PM UTC
We implemented a fix and are currently monitoring the result.
- resolved Aug 12, 2026, 09:53 PM UTC
This incident has been resolved.
- resolved Aug 13, 2026, 05:46 PM UTC
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GUIDEcx is experiencing degraded performance and some users are unable to log in.
Timeline · 1 update
GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page.
Affected: OpenAPI (API v1)OpenAPI (API v2)Web Application (Project Management)Web Application (Compass Customer Portal)Web Application (Resource Management)Web Application (Advanced Time Tracking)Web Application (Report Navigator and Report Builder)
Timeline · 3 updates
- investigating Jul 30, 2026, 10:28 PM UTC
We are currently investigating this incident.
- investigating Jul 30, 2026, 10:54 PM UTC
Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause.
- resolved Jul 30, 2026, 11:26 PM UTC
This incident has been resolved.
GUIDEcx is experiencing degraded performance and some users are unable to access the Project list page.
Timeline · 1 update
- resolved Jul 30, 2026, 10:28 PM UTC
Type: Incident Duration: 59 minutes Affected Components: API v1, API v2, Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management Jul 30, 22:28:02 GMT+0 - Investigating - We are currently investigating this incident. Jul 30, 22:54:39 GMT+0 - Monitoring - Latency has improved and most users able to navigate the app without issues. We are continuing to work on identifying the root cause. Jul 30, 23:26:58 GMT+0 - Resolved - This incident has been resolved.
Infrastructure Update - Minimal Expected Disruptions
Timeline · 1 update
- resolved May 07, 2026, 02:00 AM UTC
Type: Maintenance Duration: 1 hour and 28 minutes Affected Components: Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management May 7, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate any down time, but some users might experience slowness or even potential error pages while navigating in our 1.0 (Legacy) product. May 7, 02:00:01 GMT+0 - Identified - Maintenance is now in progress May 7, 03:28:05 GMT+0 - Completed - Maintenance has completed successfully.
Infrastructure Upgrade - No anticipated down time
Timeline · 1 update
- resolved Mar 26, 2026, 01:00 AM UTC
Type: Maintenance Duration: 48 minutes Affected Components: , Advanced Time Tracking, Report Navigator and Report Builder, Compass Customer Portal, Resource Management, Project Management, Web Application → Mar 26, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 26, 01:47:41 GMT+0 - Completed - Maintenance has completed successfully. Mar 26, 01:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. We don't anticipate having any down time within the application, but wanted everyone to be made aware.
SAML SSO Timeouts
Timeline · 1 update
Latency Issues with 1.0 Platform
Timeline · 1 update
General latency when navigating application
Timeline · 1 update
Issues with logging in affecting several users.
Timeline · 1 update
Infrastructure Update
Timeline · 1 update
- resolved Jun 22, 2025, 02:00 AM UTC
Type: Maintenance Duration: 2 hours Affected Components: Report Navigator and Report Builder, Resource Management, Project Management, API v1, API v2, Advanced Time Tracking, Compass Customer Portal Jun 22, 02:00:00 GMT+0 - Identified - We are planning for a scheduled maintenance during that time. Jun 22, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 22, 02:00:01 GMT+0 - Identified - Maintenance is now in progress
Intermittent latency throughout the application
Timeline · 1 update
Sporadic login latency
Timeline · 1 update
- resolved Apr 30, 2025, 08:55 PM UTC
Type: Incident Duration: 37 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Apr 30, 20:55:30 GMT+0 - Investigating - We are currently investigating this incident. Apr 30, 21:32:24 GMT+0 - Resolved - The fix was successful. All logins are working well. Apr 30, 20:56:40 GMT+0 - Identified - The root cause has been identified. An index is being applied that will help. Apr 30, 21:03:57 GMT+0 - Monitoring - The improvements have been applied and we are monitoring the impact to ensure all logins are being processed quickly.
Missing Translation Labels
Timeline · 1 update
- resolved Jan 13, 2025, 10:45 PM UTC
Type: Incident Duration: 9 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 22:53:57 GMT+0 - Resolved - This incident has been resolved. Jan 13, 22:45:17 GMT+0 - Identified - We are continuing to work on a fix for this incident. We deployed an update and are seeing some odd behavior in some of our labels. Users should still be able to login and navigate, but may have some weirdness in the UI until some additional deployments finish. Jan 13, 22:49:31 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result.
Slower processing of authentication steps between email and password
Timeline · 1 update
- resolved Jan 13, 2025, 05:10 PM UTC
Type: Incident Duration: 7 minutes Affected Components: Report Navigator and Report Builder, Project Management, Resource Management, Compass Customer Portal, Advanced Time Tracking Jan 13, 17:12:19 GMT+0 - Identified - The root cause has been diagnosed. The access service is being updated. This is expected to be resolved very soon. Jan 13, 17:10:03 GMT+0 - Investigating - We are currently investigating this incident. The system is still available, but login credential processing is slower than usual. Jan 13, 17:16:00 GMT+0 - Monitoring - The access service has been restarted and the pending backlog of requests are being processed. Authentication performance will be monitored for the next few minutes until login credentials are processed within 3-5 seconds as usual. Jan 13, 17:17:11 GMT+0 - Resolved - This issue has been fully resolved. Login should be fast and consistent now for all organizations.