GreenLink Networks incident

Softphone Ringing Issues When in Background (Android)

Resolved after 2 days 17 hours, affecting Mobility Suite (Softphone Apps), on September 6, 2024.

identified Sep 06, 2024, 08:35 PM UTC

We have identified an issue with the Softphone app for Android users, where inbound calls wouldn't ring if the app is in the background. We are working to get it fixed as soon as possible.

Started: Sep 06, 2024, 08:35 PM UTC
Resolved: Sep 09, 2024, 02:30 PM UTC
Duration: 2d 17h
Detected by Pingoru: Sep 06, 2024, 08:35 PM UTC

Affected components

Mobility Suite (Softphone Apps)

Update timeline

identified Sep 06, 2024, 08:35 PM UTC

We have identified an issue with the Softphone app for Android users, where inbound calls wouldn't ring if the app is in the background. We are working to get it fixed as soon as possible.
resolved Sep 09, 2024, 02:30 PM UTC

This incident has been resolved.

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