GreenLink Networks incident

Greenlink Degradation of Cloud and SIP services

Resolved after 21 minutes, affecting Cloud Phone Services and SIP Trunk Services and 1 more, on September 30, 2024.

monitoring Sep 30, 2024, 05:09 PM UTC

A service in our platform caused diminished performance across the entire system (all data centers). The issue was resolved by our team, and the system is stable. All services are 100% functional.

Started
Sep 30, 2024, 04:53 PM UTC
Resolved
Sep 30, 2024, 05:15 PM UTC
Duration
21m
Detected by Pingoru
Sep 30, 2024, 04:53 PM UTC

Affected components

Cloud Phone ServicesSIP Trunk ServicesMobility Suite (Softphone Apps)Customer PortalPartner Portal

Update timeline

  1. investigating Sep 30, 2024, 04:53 PM UTC

    GreenLink is experiencing a degradation of services. Our engineers started the investigation and troubleshooting process.

  2. monitoring Sep 30, 2024, 05:09 PM UTC

    A service in our platform caused diminished performance across the entire system (all data centers). The issue was resolved by our team, and the system is stable. All services are 100% functional.

  3. resolved Sep 30, 2024, 05:15 PM UTC

    All services are 100% functional. We are closely monitoring our systems.

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