Intermittent Service Interruption

Update timeline

1. investigating Feb 06, 2025, 03:06 PM UTC

   We are aware that some customers are experiencing intermittent disconnections from our service on their desk phones and softphones. Our team is currently investigating this issue, and we will provide updates as more information becomes available.

2. identified Feb 06, 2025, 03:12 PM UTC

   Issue has been isolated. We have taken actions to correct the issue and we are waiting for those actions to take effect over the next few minutes so that all can go back to normal.

3. identified Feb 06, 2025, 03:49 PM UTC

   While the system remains operational with active calls and connected customers, it is currently experiencing diminished performance. As a result, some customers may encounter call quality issues or difficulties with phone and softphone registration on the GreenLink Platform.

4. monitoring Feb 06, 2025, 04:41 PM UTC

   A service on our platform experienced performance degradation across all data centers. Our team has resolved the issue, and the system is now stable, with all services fully operational.

5. identified Feb 06, 2025, 05:28 PM UTC

   While this problem was identified and resolved previously, we are now receiving new reports indicating that the issue has reoccurred. Our engineers have initiated an investigation and troubleshooting process. We will provide further updates soon.

6. monitoring Feb 06, 2025, 06:08 PM UTC

   The same service was causing performance degradation across all data centers. Our team has resolved the issue, and the system is now stable, with all services fully operational. We are actively monitoring all systems.

7. resolved Feb 06, 2025, 08:25 PM UTC

   All services are 100% functional. We are closely monitoring our systems.