Great Minds Affirm Outage History

Started Oct 16, 2026, 01:32 PM UTC· resolved Oct 16, 2026, 04:04 PM UTC

1. investigating Oct 16, 2026, 01:32 PM UTC

   Great Minds is currently investigating an issue preventing PowerPoint presentations from loading within the Digital Platform. The issue appears to be related to a third-party service used to display presentations. Our team is actively investigating and working toward a resolution. Updates will be provided as more information becomes available.

2. identified Oct 16, 2026, 02:32 PM UTC

   Great Minds has identified an alternative solution to restore PowerPoint presentation functionality within the Digital Platform. Our team is currently implementing and testing this solution to ensure presentations load as expected. We will provide additional updates as progress continues.

3. monitoring Oct 16, 2026, 03:13 PM UTC

   The third-party services impacting PowerPoint presentations within the Digital Platform have been restored, and presentations are now loading as expected. Great Minds will continue to monitor the platform to ensure functionality remains stable. We will provide additional updates if needed.

4. resolved Oct 16, 2026, 04:04 PM UTC

   This incident has been resolved.

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Started Oct 07, 2026, 12:50 PM UTC· resolved Oct 07, 2026, 02:22 PM UTC

1. investigating Oct 07, 2026, 12:50 PM UTC

   We are currently investigating an issue that may prevent some users from logging in to Great Minds. We will provide an update as soon as more information is available.

2. monitoring Oct 07, 2026, 01:07 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Oct 07, 2026, 02:22 PM UTC

   This incident has been resolved.

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Started Oct 02, 2026, 04:42 PM UTC· resolved Oct 03, 2026, 12:13 AM UTC

1. investigating Oct 02, 2026, 04:42 PM UTC

   Great Minds is currently investigating an issue that may impact user sessions and cause timeouts across the Digital Platform. We will provide updates as our investigation continues.

2. identified Oct 02, 2026, 06:42 PM UTC

   We continue to investigate timeouts as well as an issue that may cause students to be unexpectedly exited from assessments. Our team is actively working with Learnosity, a third-party assessment engine provider, to resolve these issues. We will provide additional updates as they become available.

3. monitoring Oct 02, 2026, 08:06 PM UTC

   While the team continues to actively work with Learnosity to resolve these issues, the errors have cleared and the platform has stabilized. Monitoring is ongoing.

4. resolved Oct 03, 2026, 12:13 AM UTC

   This incident has been resolved.

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Started Sep 21, 2026, 03:12 PM UTC· resolved Sep 25, 2026, 07:35 PM UTC

1. investigating Sep 21, 2026, 03:12 PM UTC

   We are investigating an issue causing PowerPoint slides to fail to load on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. Our team is actively investigating the issue and working to restore normal functionality. We will provide additional updates as more information becomes available.

2. identified Sep 23, 2026, 05:17 PM UTC

   We have identified an issue where Microsoft's PowerPoint web viewer fails to load slide previews on the Digital Platform. This issue may impact users attempting to view content that includes PowerPoint presentations. As a workaround, users can still download PowerPoint files from the Digital Platform and open them directly on their device. We have submitted a support ticket to Microsoft with the information needed to resolve the issue. We will provide additional updates as more information becomes available.

3. resolved Sep 25, 2026, 07:35 PM UTC

   PowerPoint previews should be loading now. If you do not see the preview loading still, please work with your IT group to add view.officeapps.live.com to the list of approved domains. For reference see our updated Firewall Safelist within our Technical Specifications Help Page - https://digitalsupport.greatminds.org/article/technical-specifications#firewall-safelist

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Started Sep 11, 2026, 05:01 PM UTC· resolved Sep 11, 2026, 05:33 PM UTC

1. investigating Sep 11, 2026, 05:01 PM UTC

   The team is currently investigating an issue impacting users when trying to access the Assessments. This is being investigated with high priority and updates will follow as work progresses.

2. monitoring Sep 11, 2026, 05:14 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Sep 11, 2026, 05:33 PM UTC

   This incident has been resolved.

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Started Aug 18, 2026, 05:09 PM UTC· resolved Aug 18, 2026, 05:43 PM UTC

1. investigating Aug 18, 2026, 05:09 PM UTC

   The team is currently investigating an issue impacting teacher and administrator users when trying to access the Assessment Reports. This is being investigated with high priority and updates will follow as work progresses.

2. monitoring Aug 18, 2026, 05:21 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Aug 18, 2026, 05:43 PM UTC

   This incident has been resolved.

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Started Jun 10, 2026, 12:19 PM UTC· resolved Jun 10, 2026, 01:41 PM UTC

1. investigating Jun 10, 2026, 12:19 PM UTC

   We are currently investigating an issue affecting the digital platform that is preventing assessments from loading. Users may encounter a blank page when attempting to access the assessments area. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will provide updates as more information becomes available.

2. identified Jun 10, 2026, 01:01 PM UTC

   The issue has been identified and a fix is being implemented.

3. monitoring Jun 10, 2026, 01:24 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Jun 10, 2026, 01:41 PM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 01:07 PM UTC· resolved Jan 27, 2026, 02:57 PM UTC

1. investigating Jan 27, 2026, 01:07 PM UTC

   The team is currently investigating an issue impacting users trying to access the Great Minds Digital Platform. This is being investigated with high priority and updates will follow as work progresses.

2. monitoring Jan 27, 2026, 01:56 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 27, 2026, 02:57 PM UTC

   This incident has been resolved.

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Started Jan 20, 2026, 03:00 PM UTC· resolved Jan 20, 2026, 03:00 PM UTC

1. resolved Jan 20, 2026, 03:32 PM UTC

   From 9:55am - 10:15am Eastern, users may have experienced errors or slowness accessing the Great Minds digital platform. An investigation was completed and the issue has been resolved.

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Started Oct 20, 2025, 02:48 PM UTC· resolved Oct 21, 2025, 05:00 AM UTC

1. monitoring Oct 20, 2025, 02:48 PM UTC

   We are monitoring the AWS Outage and the impact on Great Minds Digital Platform. Right now, notable impact is: - Content/Assessment interactives are not working - Single Sign On from partners intermittently fails - Slowness/Latency throughout the platform If further impact is discovered we will update the status page for awareness, otherwise the larger event can be monitored here: https://health.aws.amazon.com/health/status.

2. monitoring Oct 20, 2025, 06:13 PM UTC

   We are continuing to closely monitor the situation with our cloud provider (AWS) and their ongoing outage impacting Internet services across the web. We still are seeing slowness and occasional login failures on Great Minds' digital platform and expect that to continue until AWS resolves the underlying issues.

3. identified Oct 21, 2025, 03:39 AM UTC

   AWS has resolved the main underlying issue. However, there still remains an AWS issue affecting our services. We are working with Amazon Web Services support engineers to identify and resolve the issue. In the meantime users will not be able to login or use the platform.

4. resolved Oct 21, 2025, 10:31 AM UTC

   Working with AWS support we have resolved the issue as of 1am Eastern today. All major functionality is restored.

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Started Oct 15, 2025, 04:02 PM UTC· resolved Oct 15, 2025, 05:11 PM UTC

1. investigating Oct 15, 2025, 04:02 PM UTC

   The Great Minds team is investigating an issue that is impacting the authentication into or navigating of the digital platform. More information will be posted as the investigation progresses.

2. monitoring Oct 15, 2025, 04:18 PM UTC

   A fix has been implemented and we are monitoring the results.

3. identified Oct 15, 2025, 04:25 PM UTC

   Intermittent errors continue to occur after the first fix attempt. The team continues to investigate a permanent fix.

4. monitoring Oct 15, 2025, 04:44 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Oct 15, 2025, 05:11 PM UTC

   This incident has been resolved.

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Started Oct 13, 2025, 05:30 AM UTC· resolved Oct 13, 2025, 05:30 AM UTC

1. resolved Oct 14, 2025, 03:26 PM UTC

   Resolved - Between 1:15 PM and 3:15 PM Eastern on October 13, some users experienced issues in Eureka Math Navigator where images did not display correctly and PDFs were temporarily inaccessible. Our team identified and implemented a permanent fix. All services are now fully operational.

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Started Aug 20, 2025, 10:40 PM UTC· resolved Aug 20, 2025, 10:48 PM UTC

1. investigating Aug 20, 2025, 10:40 PM UTC

   The Great Minds team is currently investigating an outage within Eureka Math Navigator. When attempting to open a lesson page, the page times out and fails to load. Updates will be made as investigation continues.

2. monitoring Aug 20, 2025, 10:42 PM UTC

   A fix has been implemented and we are monitoring the results.

3. monitoring Aug 20, 2025, 10:42 PM UTC

   We are continuing to monitor for any further issues.

4. resolved Aug 20, 2025, 10:48 PM UTC

   This incident has been resolved.

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Started Jul 06, 2025, 08:50 PM UTC· resolved Jul 06, 2025, 11:00 PM UTC

1. monitoring Jul 06, 2025, 08:50 PM UTC

   We are continuing to work on planned site maintenance. You may continue to have intermittent downtime until we complete the work.

2. resolved Jul 06, 2025, 11:00 PM UTC

   This incident has been resolved.

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Started Jul 06, 2025, 05:03 PM UTC· resolved Jul 06, 2025, 06:15 PM UTC

1. investigating Jul 06, 2025, 05:03 PM UTC

   Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.

2. monitoring Jul 06, 2025, 05:03 PM UTC

   Scheduled maintenance is complete. All systems have been restored and are now operational. We are currently monitoring to ensure everything is functioning as expected.

3. resolved Jul 06, 2025, 06:15 PM UTC

   Maintenance work has completed and the work window is being closed.

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Started Jun 17, 2025, 07:22 PM UTC· resolved Jun 17, 2025, 07:22 PM UTC

1. resolved Jun 17, 2025, 07:22 PM UTC

   Just before 3:00pm Eastern Great Minds Digital Platform had a login incident that impacted anyone trying to authenticate to the Digital Platform. The root cause was found and fixed quickly. Anyone that was already on the platform before this incident started would not have been impacted.

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Started May 30, 2025, 07:17 PM UTC· resolved May 30, 2025, 07:38 PM UTC

1. investigating May 30, 2025, 07:17 PM UTC

   Great Minds Digital Platform login is giving an error which the team has already found the root cause for. A fix is being worked on and will be applied ASAP.

2. monitoring May 30, 2025, 07:25 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 30, 2025, 07:38 PM UTC

   This incident has been resolved.

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Started Mar 04, 2025, 01:38 PM UTC· resolved Mar 04, 2025, 04:23 PM UTC

1. investigating Mar 04, 2025, 01:38 PM UTC

   The team is currently investigating an issue impacting teacher and administrator users when trying to access the Affirm application. This is being investigated with high priority and updates will follow as work progresses.

2. identified Mar 04, 2025, 02:34 PM UTC

   The issue has been identified and a fix is being implemented.

3. identified Mar 04, 2025, 03:37 PM UTC

   The team continues to work on fix development for the Affirm incident. We will continue to post updates as this work continues.

4. monitoring Mar 04, 2025, 04:05 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Mar 04, 2025, 04:23 PM UTC

   This incident has been resolved.

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Started Mar 03, 2025, 01:57 PM UTC· resolved Mar 03, 2025, 03:31 PM UTC

1. identified Mar 03, 2025, 01:57 PM UTC

   An issue with one of our partners may be preventing users of Affirm and the Digital Platform from completing assessments. We are monitoring the status of the partner issue and will update here as and when we have additional information. See https://status.learnosity.com/ for live updates.

2. resolved Mar 03, 2025, 03:31 PM UTC

   This incident has been resolved per update to https://status.learnosity.com/

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Started Dec 02, 2024, 04:26 PM UTC· resolved Dec 04, 2024, 02:42 PM UTC

1. identified Dec 02, 2024, 04:26 PM UTC

   There is currently a known issue impacting Eureka Math Squared and the Analyze reports which the Great Minds team is working on with high priority. As teachers score and close assessments, the reporting data does not display in the platform. There is no data loss. The root cause has been discovered and a resolution is being worked on. Further updates to follow.

2. identified Dec 02, 2024, 05:44 PM UTC

   We are working to restore the Analyze feature for Eureka Math Squared as quickly as possible. There is no data loss. We expect restoration of the reports will not occur today. We will update with a projection of when the reports will be restored by end of day today.

3. identified Dec 03, 2024, 01:03 AM UTC

   We expect Analyze to be restored by Wednesday morning. The process to migrate the data for reports is proceeding. We are monitoring it closely and have tuned it as much as we can at this time. We will update again if our projected restoration time changes or by end of day Tuesday to confirm we are still on track for a Wednesday restoration time.

4. identified Dec 04, 2024, 01:20 AM UTC

   We are still expecting Analyze to be fully restored tomorrow morning. Some reports may be partially loaded. Some may be completely loaded. We expect all reports for all teachers and classes to be functional tomorrow morning. We will update again when we confirm that reports are fully operational for Eureka Math Squared.

5. resolved Dec 04, 2024, 02:42 PM UTC

   The fix for Analyze reports has been completed and the data refreshed. Completed assessments are again showing up under the Analyze tab with the expected submission data.

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Started Oct 30, 2024, 04:29 PM UTC· resolved Nov 02, 2024, 07:05 PM UTC

1. identified Oct 30, 2024, 04:29 PM UTC

   There is currently a known issue impacting Eureka Math Squared and the Analyze reports which the Great Minds team is working on with high priority. As teachers score and close assessments, the reporting data does not display in the platform. There is no data loss. The root cause has been discovered and a resolution is being worked on. Further updates to follow once the fix is completed, tested and verified.

2. identified Nov 01, 2024, 09:21 PM UTC

   We are continuing work to resolve the Analyze reporting issue with high priority. This issue impacts teacher reports. Administrator CSV reports are not impacted. In the meantime, we recommend teachers score assessments and make sure to click the "Finish Score" button so that timely and accurate data can be processed overnight in Administrator CSV reports.

3. resolved Nov 02, 2024, 07:05 PM UTC

   The fix for Analyze reports has been completed and the data refreshed. Completed assessments are again showing up under the Analyze tab with the expected submission data.

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Started Oct 23, 2024, 12:30 PM UTC· resolved Oct 23, 2024, 01:59 PM UTC

1. identified Oct 23, 2024, 12:51 PM UTC

   We've identified an issue that prevents or limits the ability of students and teachers to load Eureka Math 2 slides in the digital platform. The team has determined the solution and is working to resolve it.

2. monitoring Oct 23, 2024, 01:35 PM UTC

   We have resolved the problem and are closely monitoring to ensure Eureka Math 2 slides are operational again.

3. resolved Oct 23, 2024, 01:59 PM UTC

   This incident has been resolved.

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