Gravity Payments experienced a minor incident on October 13, 2025 affecting emergepay, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 13, 2025, 04:03 PM UTC
We are currently investigating an issue affecting some Clover payment devices connected through Emergepay. Merchants may experience intermittent or failed device connections impacting transaction processing. Our team is actively working with Clover to identify the cause and restore normal operation as quickly as possible. If you need support, please reach out to our team at [email protected] or call tel :8667014700. Thank you for your patience while we work to resolve this.
- resolved Oct 13, 2025, 05:24 PM UTC
This incident has been resolved by Clover. If you still need support, please reach out to our team at [email protected] or call tel :8667014700.