Granicus Issue Notification: govDelivery EngagementHQ

Update timeline

1. investigating Feb 24, 2026, 04:58 PM UTC

   Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery EngagementHQ Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

2. investigating Feb 24, 2026, 05:46 PM UTC

   We are continuing to investigate this issue.

3. investigating Feb 24, 2026, 05:53 PM UTC

   We are currently experiencing Single Sign-On (SSO) login issues affecting users in the US, EU, and CA regions. Impacted users may be unable to sign in at this time. Our engineering teams are actively investigating and working to restore normal authentication services as quickly as possible.

4. investigating Feb 24, 2026, 07:37 PM UTC

   Our engineering team has identified the issue and confirmed that the impact is limited to customers in the US and EU regions. A hotfix is currently being prepared, and we expect services to return to normal within approximately one hour. During this time, customers may continue to experience intermittent impact. We will provide an update as soon as the hotfix has been fully deployed.

5. monitoring Feb 24, 2026, 09:04 PM UTC

   Granicus Engineering teams have identified and resolved the issue affecting govDelivery EHQ. A hotfix has been deployed and successfully tested. We apologize for any inconvenience this disruption may have caused and appreciate your patience. If you have any additional questions or need more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

6. resolved Feb 24, 2026, 11:21 PM UTC

   This incident has been resolved.