Granicus System Outage History

Granicus System is up right now

Granicus System had 53 outages in the last 2 years totaling 171h 48m of downtime — averaging 2.2 incidents per month.

There were 53 Granicus System outages since January 15, 2026 totaling 171h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.granicus.com

Major June 16, 2026

Granicus Issue Notification: govService OneView Dynamics (Respond (legacy) Customers)

Detected by Pingoru
Jun 16, 2026, 01:25 PM UTC
Resolved
Jun 16, 2026, 04:47 PM UTC
Duration
3h 21m
Affected: OneView Dynamics
Timeline · 6 updates
  1. investigating Jun 16, 2026, 01:25 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating Jun 16, 2026, 02:40 PM UTC

    Granicus Engineering teams continue to actively investigate the issue impacting OneView Dynamics. Our teams are working on this with the highest priority and are exploring all potential causes. We sincerely apologize for any inconvenience this incident may have caused and appreciate your patience and understanding.

  3. identified Jun 16, 2026, 03:23 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Jun 16, 2026, 04:27 PM UTC

    Granicus Engineering teams have identified the cause of the issue impacting OneView Dynamics. We are currently working to implement and validate a remediation to restore service as quickly as possible. Our teams continue to treat this incident with the highest priority and are closely monitoring progress. We sincerely apologize for any inconvenience this may have caused and appreciate your continued patience.

  5. identified Jun 16, 2026, 04:33 PM UTC

    We are continuing to work on a fix for this issue.

  6. resolved Jun 16, 2026, 04:47 PM UTC

    The issue impacting OneView Dynamics has been resolved, and services have now been fully restored. Granicus Engineering teams have implemented the necessary remediation and are continuing to monitor the platform to ensure stability. We sincerely apologize for any disruption this incident may have caused and appreciate your patience and understanding throughout.

Read the full incident report →

Major June 15, 2026

Granicus Issue Notification: govService SmartGov

Detected by Pingoru
Jun 15, 2026, 05:05 PM UTC
Resolved
Jun 15, 2026, 05:20 PM UTC
Duration
14m
Affected: SmartGov
Timeline · 1 update
  1. investigating Jun 15, 2026, 05:05 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService SmartGov. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService SmartGov Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Notice June 11, 2026

Granicus Issue Notification: govService OneView Dynamics

Detected by Pingoru
Jun 11, 2026, 07:46 PM UTC
Resolved
Jun 11, 2026, 10:55 PM UTC
Duration
3h 9m
Affected: OneView Dynamics
Timeline · 3 updates
  1. investigating Jun 11, 2026, 07:46 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. resolved Jun 11, 2026, 10:55 PM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  3. resolved Jun 11, 2026, 10:55 PM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govService OneView Dynamics. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Minor June 9, 2026

Granicus Issue Notification: Archive Video and Swagit services

Detected by Pingoru
Jun 09, 2026, 06:25 PM UTC
Resolved
Jun 09, 2026, 11:28 PM UTC
Duration
5h 2m
Affected: Archive Video
Timeline · 4 updates
  1. investigating Jun 09, 2026, 06:25 PM UTC

    Granicus Engineering team is currently investigating an issue impacting Archive Video and Swagit services. Customers may experience delays in video processing, uploads, or availability of meeting recordings and related video content. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. Further updates will be shared as they become available.

  2. identified Jun 09, 2026, 07:19 PM UTC

    Granicus Engineering team has identified the issue impacting Archive Video and Swagit services and is actively working on implementing a fix. Our teams remain fully engaged in restoring services as quickly as possible. Additional updates will be provided as more information becomes available.

  3. monitoring Jun 09, 2026, 09:23 PM UTC

    The issue affecting Archive Video and Swagit services has been resolved. Granicus engineering team identified the cause, implemented a fix and restored services. We apologize for the inconvenience and thank you for your patience. If you continue to experience any issues, please contact our support team.

  4. resolved Jun 09, 2026, 11:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 8, 2026

Granicus Issue Notification: govService UK

Detected by Pingoru
Jun 08, 2026, 07:35 AM UTC
Resolved
Jun 08, 2026, 08:41 AM UTC
Duration
1h 5m
Affected: govService U.K.
Timeline · 1 update
  1. investigating Jun 08, 2026, 07:35 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Major June 4, 2026

Granicus Issue Notification: govService US

Detected by Pingoru
Jun 04, 2026, 05:56 PM UTC
Resolved
Jun 04, 2026, 06:33 PM UTC
Duration
36m
Affected: govService U.S.
Timeline · 1 update
  1. investigating Jun 04, 2026, 05:56 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService US Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Notice June 4, 2026

Granicus Issue Notification: Operations Cloud MediaManager (Canada)

Detected by Pingoru
Jun 04, 2026, 01:42 AM UTC
Resolved
Jun 04, 2026, 06:34 PM UTC
Duration
16h 52m
Affected: MediaManager
Timeline · 6 updates
  1. investigating Jun 04, 2026, 01:42 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Region: Canada Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating Jun 04, 2026, 02:45 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 04, 2026, 04:31 AM UTC

    The Granicus Engineering team continue to investigate the issues in Media Manager. Support teams are actively engaged in issue identification to achieve full-service stability. We will share the next update in one hour. We apologize for the inconvenience and appreciate your patience and cooperation.

  4. monitoring Jun 04, 2026, 05:27 AM UTC

    The Engineering team has identified and implemented corrective actions to resolve the issue, we are monitoring the issue closely. Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

  5. monitoring Jun 04, 2026, 12:10 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 04, 2026, 06:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026

Granicus Issue Notification: govMeetings MediaManager

Detected by Pingoru
Jun 04, 2026, 12:53 AM UTC
Resolved
Jun 04, 2026, 01:05 AM UTC
Duration
12m
Affected: MediaManager
Timeline · 3 updates
  1. investigating Jun 04, 2026, 12:53 AM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings MediaManager. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings MediaManager Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. resolved Jun 04, 2026, 01:05 AM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  3. resolved Jun 04, 2026, 01:05 AM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govMeetings MediaManager. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Minor June 2, 2026

Simpleview CRM and CMS Image Upload Issues

Detected by Pingoru
Jun 02, 2026, 07:32 PM UTC
Resolved
Jun 02, 2026, 07:42 PM UTC
Duration
9m
Affected: CRMCMSCRM Extranet
Timeline · 2 updates
  1. investigating Jun 02, 2026, 07:32 PM UTC

    We are currently investigating an issue impacting Simpleview CRM and CMS products that is impacting the ability to upload images. Our engineering teams are actively working to identify the root cause and restore full service as a priority. We will provide further updates as more information becomes available.

  2. resolved Jun 02, 2026, 07:42 PM UTC

    This issue has been resolved.

Read the full incident report →

Notice June 2, 2026

Granicus Issue Notification: Swagit - Service Degradation

Detected by Pingoru
Jun 02, 2026, 07:04 PM UTC
Resolved
Jun 03, 2026, 12:26 AM UTC
Duration
5h 21m
Timeline · 4 updates
  1. investigating Jun 02, 2026, 07:04 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting AV control functionality within Swagit. Our teams are actively working to identify the root cause and restore normal service. We will continue to provide timely updates as more information becomes available and progress is made toward full resolution.

  2. investigating Jun 02, 2026, 07:45 PM UTC

    Granicus Engineering team continues to actively investigate the issue impacting AV control functionality within Swagit. We are working diligently to identify the root cause and restore full functionality at the earliest. We will keep you updated as more information becomes available. We sincerely apologize for the inconvenience caused and appreciate your patience.

  3. monitoring Jun 02, 2026, 07:58 PM UTC

    Granicus Engineering has implemented a fix for the issue impacting AV control functionality within Swagit, and services have now been restored. Successful validation has been completed, and normal functionality has resumed across all impacted areas. We will continue to monitor the system closely to ensure sustained stability. Thank you for your patience and understanding while we worked to resolve this issue.

  4. resolved Jun 03, 2026, 12:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 27, 2026

Granicus Issue Notification: govAccess Vision

Detected by Pingoru
May 27, 2026, 04:39 PM UTC
Resolved
May 27, 2026, 06:51 PM UTC
Duration
2h 11m
Affected: Vision CMS
Timeline · 4 updates
  1. identified May 27, 2026, 04:39 PM UTC

    We are currently experiencing an intermittent issue affecting access to some sites. The Granicus Engineering team is actively working on mitigation and implementing fixes to stabilize the experience. As a helpful step, we recommend clearing your browser’s cache to avoid loading any previously cached error pages. This can often improve access while we continue working on a permanent fix. We understand the importance of reliable access and apologize for any inconvenience caused. We will continue to provide updates as progress is made.

  2. identified May 27, 2026, 05:00 PM UTC

    Granicus engineering teams have implemented initial stabilization measures, and we are seeing positive improvements across affected services. Some users may still experience intermittent slowness or delays as mitigation efforts continue and systems fully stabilize. We remain actively engaged in resolving this issue and will provide further updates as progress is made. Thank you for your continued patience and understanding.

  3. monitoring May 27, 2026, 05:58 PM UTC

    Granicus engineering teams have successfully implemented mitigation and stabilization measures, and services are now operating in a stable state. We have observed significant improvements across the previously impacted sites, with performance returning to normal and our monitoring indicates that the fix has been effective and the platform is stable. We will continue to closely monitor the environment to ensure sustained performance and quickly address any residual or emerging issues. Thank you for your patience and understanding while we worked through this.

  4. resolved May 27, 2026, 06:51 PM UTC

    Monitoring confirms stability, and services have now returned to normal operation. We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Major May 26, 2026

Granicus Issue Notification: govMeetings InSite

Detected by Pingoru
May 26, 2026, 02:11 PM UTC
Resolved
May 26, 2026, 06:47 PM UTC
Duration
4h 36m
Affected: InSite
Timeline · 3 updates
  1. investigating May 26, 2026, 02:11 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings Insite. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Insite Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

  2. monitoring May 26, 2026, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 26, 2026, 06:47 PM UTC

    The issue impacting govMeetings InSite has now been resolved, and services are operating normally. Our teams have closely monitored the platform and confirmed stability. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked through this.

Read the full incident report →

Critical May 26, 2026

Granicus Issue Notification: Gov Delivery - Communication Cloud (UK)

Detected by Pingoru
May 26, 2026, 10:59 AM UTC
Resolved
May 26, 2026, 01:04 PM UTC
Duration
2h 4m
Affected: Communications Cloud
Timeline · 4 updates
  1. investigating May 26, 2026, 10:59 AM UTC

    11:45 GMT Granicus Engineering teams are currently investigating an issue impacting GovDelivery – Communications Cloud (UK). Our teams are treating this as a priority, and further updates will be provided as soon as possible. Product: GovDelivery – Communications Cloud (UK) Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating May 26, 2026, 11:01 AM UTC

    We are continuing to investigate this issue.

  3. monitoring May 26, 2026, 12:05 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 26, 2026, 01:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2026

Granicus Issue Notification: Indigov Websites - US House

Detected by Pingoru
May 22, 2026, 06:03 PM UTC
Resolved
May 22, 2026, 08:18 PM UTC
Duration
2h 14m
Affected: Indigov Websites - US House
Timeline · 3 updates
  1. investigating May 22, 2026, 06:03 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting Indigov Websites - US House. Our teams are working on this issue as a priority and further updates will be provided as soon as possible. Product: Indigov Websites - US House Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. monitoring May 22, 2026, 06:55 PM UTC

    Teams have implemented a fix and services have been restored. We are actively monitoring to ensure stability and full recovery. We apologize for the inconvenience and appreciate your patience.

  3. resolved May 22, 2026, 08:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 21, 2026

Granicus Issue Notification: EngagementHQ Canada

Detected by Pingoru
May 21, 2026, 01:01 AM UTC
Resolved
May 21, 2026, 08:19 AM UTC
Duration
7h 17m
Affected: EHQ - Canada
Timeline · 3 updates
  1. investigating May 21, 2026, 01:01 AM UTC

    We are currently investigating an issue impacting EngagementHQ Canada. Our teams are actively working to identify the root cause and restore service as quickly as possible.

  2. investigating May 21, 2026, 03:51 AM UTC

    Our engineering team is working with high priority to resolve the performance and intermittent outage issues. We sincerely apologize for the inconvenience and appreciate your patience. We will provide the next update in approximately one hour as we make further progress.

  3. resolved May 21, 2026, 08:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 14, 2026

Granicus Issue Notification: Simpleview DMS

Detected by Pingoru
May 14, 2026, 03:05 PM UTC
Resolved
May 14, 2026, 04:55 PM UTC
Duration
1h 50m
Affected: CRM Apex
Timeline · 3 updates
  1. investigating May 14, 2026, 03:05 PM UTC

    We are currently investigating an issue impacting some DMS and Apex sites that is causing them to be unavailable. Our teams are actively working to identify the root cause and restore service as quickly as possible.

  2. investigating May 14, 2026, 04:02 PM UTC

    Our teams are continuing to investigate this issue.

  3. resolved May 14, 2026, 04:55 PM UTC

    The Granicus Engineering team has identified and implemented corrective actions to mitigate the service issues for Simpleview DMS. All sites are now operational.

Read the full incident report →

Critical May 12, 2026

Granicus Issue Notification: govMeetings IQM2

Detected by Pingoru
May 12, 2026, 04:37 PM UTC
Resolved
May 12, 2026, 06:51 PM UTC
Duration
2h 14m
Affected: IQM2
Timeline · 5 updates
  1. investigating May 12, 2026, 04:37 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings IQM2. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings IQM2 Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

  2. investigating May 12, 2026, 05:19 PM UTC

    We are continuing to investigate an issue impacting the govMeetings IQM2 platform. Our engineering teams are actively working to determine the root cause and restore normal service as quickly as possible.

  3. monitoring May 12, 2026, 05:45 PM UTC

    The issue impacting the IQM2 application has been mitigated, and services are currently stable. The Granicus Engineering team will continue to closely monitor the environment to ensure sustained reliability.

  4. resolved May 12, 2026, 06:51 PM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  5. resolved May 12, 2026, 06:51 PM UTC

    Granicus Engineering teams have identified and resolved the issue impacting govMeetings IQM2. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

Read the full incident report →

Major May 11, 2026

Granicus Issue Notification: govDelivery Communications Cloud

Detected by Pingoru
May 11, 2026, 08:41 PM UTC
Resolved
May 12, 2026, 01:15 AM UTC
Duration
4h 34m
Affected: Communications Cloud
Timeline · 6 updates
  1. investigating May 11, 2026, 08:41 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating May 11, 2026, 09:26 PM UTC

    Update - We’re investigating an issue with email bulletin delays affecting a subset of customers. Some messages may be delayed, but our teams are actively working to restore normal processing.

  3. investigating May 11, 2026, 09:30 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 11, 2026, 10:12 PM UTC

    A fix has been implemented and service performance continues to improve. We apologize for any inconvenience and thank you for your patience.

  5. monitoring May 11, 2026, 10:36 PM UTC

    We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.

  6. resolved May 12, 2026, 01:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Granicus Issue Notification: govService GovQA

Detected by Pingoru
May 08, 2026, 07:41 PM UTC
Resolved
May 09, 2026, 12:15 AM UTC
Duration
4h 33m
Affected: GovQA
Timeline · 2 updates
  1. investigating May 08, 2026, 07:41 PM UTC

    We are investigating an issue affecting our redaction services for a subset of users, which may result in redacted documents failing to complete processing or experiencing delays before publishing. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

  2. resolved May 09, 2026, 12:15 AM UTC

    We have applied fixes to our environment that have successfully resolved the issue. We apologize for any inconvenience this may have caused. If you have any additional questions or experience further issues, please contact us at support.granicus.com.

Read the full incident report →

Major May 6, 2026

Granicus Issue Notification: govMeetings Legistar

Detected by Pingoru
May 06, 2026, 10:14 PM UTC
Resolved
May 08, 2026, 12:37 AM UTC
Duration
1d 2h
Affected: Legistar
Timeline · 6 updates
  1. investigating May 06, 2026, 10:14 PM UTC

    Granicus Engineering teams are currently investigating an issue impacting govMeetings Legistar. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Legistar Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.

  2. investigating May 06, 2026, 11:08 PM UTC

    Our teams will continue to monitor the issue. Additional updates will be provided as progress is made.

  3. monitoring May 06, 2026, 11:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating May 07, 2026, 05:09 PM UTC

    We are continuing to investigate reports of intermittent latency and timeout errors affecting Legistar. Our engineering teams are actively working to identify the root cause, and updates will be provided as more information becomes available.

  5. monitoring May 07, 2026, 06:10 PM UTC

    The Granicus Engineering team has implemented corrective actions to mitigate the latency and timeout issues in Legistar. We are actively monitoring to ensure continued stability and reliability.

  6. resolved May 08, 2026, 12:37 AM UTC

    We appreciate your patience as we worked to address this, the incident has now been resolved. If you have any questions, please contact Granicus Support.

Read the full incident report →

Minor May 6, 2026

Granicus Issue Notification: Swagit Video And Meeting Availability Issue

Detected by Pingoru
May 06, 2026, 04:54 PM UTC
Resolved
May 08, 2026, 12:38 AM UTC
Duration
1d 7h
Affected: Live VideoArchive Video
Timeline · 6 updates
  1. investigating May 06, 2026, 04:54 PM UTC

    Swagit is currently experiencing intermittent performance issues that may impact video processing and meeting availability. Granicus Engineering team is actively investigating, and we are working to restore full performance as quickly as possible. Some customers may experience delays in meeting posting timelines. For urgent streaming or technical concerns, please contact support. We will continue to provide updates as more information becomes available. Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. investigating May 06, 2026, 10:03 PM UTC

    Swagit continues to experience intermittent performance issues that are affecting meeting posting timelines. Engineering teams continue working on this issue with the highest priority. Updates will be posted to status.granicus.com. For urgent issues, please contact support.granicus.com. Thank you, Granicus Customer Support

  3. monitoring May 07, 2026, 02:21 AM UTC

    Our teams are actively engaged and monitoring closely to progress resolution and restore services as quickly as possible. While the issue remains mostly intermittent, efforts are ongoing for further service stability and being closely monitored. We will provide the next update in approximately two hours. We sincerely apologize for the continued disruption and appreciate your continued cooperation during this time.

  4. monitoring May 07, 2026, 09:46 AM UTC

    Our teams are actively engaged and closely monitoring the situation to maintain service stability. While the issue remains intermittent, continued efforts are underway to ensure consistent performance. We will share the next update shortly. We apologize for the inconvenience and appreciate your patience and cooperation.

  5. monitoring May 07, 2026, 12:58 PM UTC

    Granicus engineering teams have implemented additional fixes to address the intermittent performance issues. The platform is currently stable, and teams will continue to closely monitor performance during peak usage to ensure sustained improvement. We will maintain heightened monitoring to promptly address any residual impact.

  6. resolved May 08, 2026, 12:38 AM UTC

    We appreciate your patience as we worked to address the degraded performance, the incident has now been resolved. If you have any questions, please contact Granicus Support.

Read the full incident report →

Minor May 5, 2026

Granicus Issue Notification: govService UK (Firmstep) - Email Delivery Delays

Detected by Pingoru
May 05, 2026, 07:55 AM UTC
Resolved
May 05, 2026, 10:23 AM UTC
Duration
2h 28m
Affected: govService U.K.
Timeline · 3 updates
  1. investigating May 05, 2026, 07:55 AM UTC

    08:52 GMT Some Firmstep UK customers may be experiencing delays with email delivery. Our teams are actively investigating and working to resolve the issue. We will provide a further update shortly.

  2. monitoring May 05, 2026, 08:41 AM UTC

    0941 GMT A fix has been implemented and the team are currently monitoring the service to ensure stability.

  3. resolved May 05, 2026, 10:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 29, 2026

Brief intermittent outage- EU CMS

Detected by Pingoru
Apr 29, 2026, 07:34 AM UTC
Resolved
Apr 29, 2026, 11:40 AM UTC
Duration
4h 6m
Affected: CMS
Timeline · 2 updates
  1. monitoring Apr 29, 2026, 07:34 AM UTC

    A few euCMS customer sites experienced brief intermittent outages and recovered automatically. All sites are currently operational, and we will continue to monitor closely. We will provide updates as needed.

  2. resolved Apr 29, 2026, 11:40 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 18, 2026

Granicus Issue Notification: Swagit - Live Streaming Error

Detected by Pingoru
Apr 18, 2026, 08:38 PM UTC
Resolved
Apr 20, 2026, 11:59 AM UTC
Duration
1d 15h
Affected: Live Video
Timeline · 3 updates
  1. investigating Apr 18, 2026, 08:38 PM UTC

    Granicus Engineering teams are currently investigating an issue with the customer's live streaming player showing an error instead of the video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support

  2. monitoring Apr 18, 2026, 11:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 20, 2026, 11:59 AM UTC

    This incident has been resolved.

Read the full incident report →