- Detected by Pingoru
- May 01, 2026, 01:02 PM UTC
- Resolved
- May 01, 2026, 01:45 PM UTC
- Duration
- 43m
Affected: govService U.K.
Timeline · 2 updates
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investigating May 01, 2026, 01:02 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService UK. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService UK Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved May 01, 2026, 01:45 PM UTC
This incident has been resolved. A subset of sites experienced intermittent service degradation, including slowness and temporary unavailability. Services have been restored, and the Granicus Engineering team continues to monitor the platform to confirm ongoing stability.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 07:34 AM UTC
- Resolved
- Apr 29, 2026, 11:40 AM UTC
- Duration
- 4h 6m
Affected: CMS
Timeline · 2 updates
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monitoring Apr 29, 2026, 07:34 AM UTC
A few euCMS customer sites experienced brief intermittent outages and recovered automatically. All sites are currently operational, and we will continue to monitor closely. We will provide updates as needed.
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resolved Apr 29, 2026, 11:40 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 28, 2026, 12:26 PM UTC
- Resolved
- Apr 28, 2026, 01:01 PM UTC
- Duration
- 35m
Affected: OneView Dynamics
Timeline · 2 updates
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investigating Apr 28, 2026, 12:26 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService OneView Dynamics. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService OneView Dynamics Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved Apr 28, 2026, 01:01 PM UTC
We identified an issue impacting service availability for RespondSQ. The Granicus Engineering team has restored service and is actively monitoring to ensure continued stability.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 08:26 AM UTC
- Resolved
- Apr 27, 2026, 08:26 AM UTC
- Duration
- —
Affected: Host Compliance
Timeline · 1 update
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resolved Apr 27, 2026, 08:26 AM UTC
We identified an issue impacting service availability and have restored normal operations. We apologize for the disruption and thank you for your patience and cooperation.
Read the full incident report →
- Detected by Pingoru
- Apr 22, 2026, 12:23 PM UTC
- Resolved
- Apr 23, 2026, 10:10 PM UTC
- Duration
- 1d 9h
Affected: Communications Cloud
Timeline · 12 updates
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investigating Apr 22, 2026, 12:23 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery Communications Cloud. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery Communications Cloud Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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investigating Apr 22, 2026, 12:57 PM UTC
We are currently experiencing degraded bulletin delivery performance, and customers may encounter delays in bulletin sending. The Granicus Engineering team is actively investigating the issue and working to restore normal service. Further updates will be provided as additional information becomes available.
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investigating Apr 22, 2026, 01:44 PM UTC
The Granicus Engineering team continues to investigate the bulletin delivery issue. We are monitoring closely and working to restore normal service. Additional updates will be provided as progress is made.
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identified Apr 22, 2026, 03:17 PM UTC
We have identified the cause of the bulletin delivery degradation and are actively implementing a fix. Our teams are closely monitoring progress and will provide further updates as remediation continues.
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identified Apr 22, 2026, 09:25 PM UTC
We have identified a likely primary cause of the bulletin delivery delays and, through continued review, found additional contributing factors. Our teams are actively addressing these items while working toward a permanent solution to restore and stabilize normal service. Progress is being closely monitored, and further updates will be provided as remediation continues.
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investigating Apr 22, 2026, 10:55 PM UTC
Our Incident response team has upgraded this incident from a sev2 to a sev1. After further investigation and deeper inspection of system logs, we understand that this issue is affecting a broader group of customers than initially anticipated. We sincerely apologize for the impact this has caused. Our teams are continuing to work on this issue with urgency toward a full and lasting resolution. We will continue to provide updates as progress is made.
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investigating Apr 23, 2026, 02:46 AM UTC
The scheduled maintenance has been completed but did not resolve the issue. We continue to treat this matter with the highest priority and are working closely with our engineering teams and vendor to identify a permanent solution. We sincerely apologize for the continued impact this has caused. Our teams remain fully engaged and are working with urgency toward a full and lasting resolution. Additional updates will be provided as progress is made.
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identified Apr 23, 2026, 09:26 AM UTC
We are currently operating within an emergency maintenance window, during which the application has been temporarily taken offline to facilitate required recovery activities. Our teams are actively coordinating with the vendor to restore services at the earliest possible opportunity. We will continue to share updates on progress, with the next update expected in approximately one hour.
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identified Apr 23, 2026, 10:31 AM UTC
Our teams are actively engaged and working closely with the vendor to progress resolution and restore services as quickly and safely as possible. While full service has not yet been restored, efforts are ongoing and closely monitored. We will provide the next update in approximately one hour. We sincerely apologize for the continued disruption and appreciate your continued cooperation during this time.
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identified Apr 23, 2026, 11:29 AM UTC
Our teams have identified a fix, and recovery efforts are progressing at a good pace. Implementation is currently underway and being closely monitored. We are hopeful to share a positive update within the next hour and will continue to keep you informed. We apologize for the continued disruption and appreciate your cooperation during this time.
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monitoring Apr 23, 2026, 12:18 PM UTC
The identified fix has been successfully implemented, and services are functioning as expected. Our teams will continue to closely monitor the application to ensure stability and address any residual issues. We appreciate your cooperation and understanding during this time.
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resolved Apr 23, 2026, 10:10 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 18, 2026, 08:38 PM UTC
- Resolved
- Apr 20, 2026, 11:59 AM UTC
- Duration
- 1d 15h
Affected: Live Video
Timeline · 3 updates
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investigating Apr 18, 2026, 08:38 PM UTC
Granicus Engineering teams are currently investigating an issue with the customer's live streaming player showing an error instead of the video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: Swagit Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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monitoring Apr 18, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Apr 20, 2026, 11:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 08:35 PM UTC
- Resolved
- Apr 15, 2026, 09:51 PM UTC
- Duration
- 1h 16m
Affected: Indigov CRM - State & Local
Timeline · 2 updates
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investigating Apr 15, 2026, 08:35 PM UTC
Granicus Engineering teams are currently investigating an issue impacting Indigov CRM. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: Indigov CRM Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com Thank you, Granicus Customer Support
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resolved Apr 15, 2026, 09:51 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting Indigov CRM. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com Thank you, Granicus Customer Support
Read the full incident report →
- Detected by Pingoru
- Apr 10, 2026, 05:21 PM UTC
- Resolved
- Apr 10, 2026, 11:56 PM UTC
- Duration
- 6h 34m
Affected: GovQA
Timeline · 6 updates
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investigating Apr 10, 2026, 05:21 PM UTC
We are investigating an issue where customers are reporting gateway timeout errors with GovQA.
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investigating Apr 10, 2026, 06:33 PM UTC
We are making progress with our investigation. We will continue to provide updates as we are working on this issue.
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identified Apr 10, 2026, 07:06 PM UTC
We have identified the fix to this issue and are working on making the necessary changes.
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identified Apr 10, 2026, 09:21 PM UTC
Fix is being pushed to production. We will post a message when update is finished.
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monitoring Apr 10, 2026, 10:39 PM UTC
Customer sites have been updated. We are monitoring sites to confirm issue resolution.
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resolved Apr 10, 2026, 11:56 PM UTC
This issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 09, 2026, 07:57 AM UTC
- Resolved
- Apr 09, 2026, 05:28 PM UTC
- Duration
- 9h 30m
Affected: CMS
Timeline · 4 updates
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investigating Apr 09, 2026, 07:57 AM UTC
08:55 GMT We are currently investigating an issue impacting Simpleview euCMS websites that is intermittently causing connection issues. Our Engineering and DevOps teams are working with the highest priority to identify the root cause and restore full service as quickly as possible. Further updates will be provided as more information becomes available.
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investigating Apr 09, 2026, 09:37 AM UTC
10:37 GMT We continue to investigate the intermittent connectivity issues impacting Simpleview euCMS websites. Granicus Engineering teams remain actively engaged and are progressing with root cause analysis. Work is ongoing with high priority to restore full service.
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monitoring Apr 09, 2026, 10:08 AM UTC
11:07 GMT We have implemented a fix to address the issue. Granicus Engineering teams are closely monitoring the environment to ensure continued stability and to verify the effectiveness of the fix. We will provide further updates should there be any change in status.
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resolved Apr 09, 2026, 05:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 11:25 PM UTC
- Resolved
- Apr 09, 2026, 04:59 AM UTC
- Duration
- 5h 33m
Affected: OneMeeting PrimeGov
Timeline · 2 updates
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investigating Apr 08, 2026, 11:25 PM UTC
We are currently investigating an issue where information on the Tasks page may not consistently display as expected. This is related to system‑generated documents and CKEditor fields, and our team is actively working on a fix. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. Additional updates will be shared as more information becomes available. If you need assistance or have questions in the meantime, please contact us at [email protected]
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resolved Apr 09, 2026, 04:59 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 07, 2026, 10:19 PM UTC
- Resolved
- Apr 09, 2026, 08:28 PM UTC
- Duration
- 1d 22h
Affected: CRM
Timeline · 5 updates
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investigating Apr 07, 2026, 10:19 PM UTC
We are currently investigating an issue impacting Simpleview CRMs that is intermittently affecting outbound email delivery, including scheduled reports. Our engineering teams are actively working to identify the root cause and restore full service as a priority. We will provide further updates as more information becomes available. If you have questions or need additional assistance in the meantime, please contact us at Support.Granicus.com.
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investigating Apr 08, 2026, 06:48 PM UTC
We are currently investigating an intermittent issue affecting outbound email delivery for some Simpleview CRMs, including scheduled reports. Our engineering teams are actively working to identify the root cause and restore full service as quickly as possible. Additional updates will be shared as more information becomes available. If you need assistance or have questions in the meantime, please contact us at [email protected].
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monitoring Apr 09, 2026, 08:12 PM UTC
The root cause of the issue has been resolved and email deliverability has been restored. We are continuing to investigate to better understand the cause and identify remediation opportunities.
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resolved Apr 09, 2026, 08:28 PM UTC
This incident has been resolved.
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postmortem Apr 17, 2026, 06:28 PM UTC
During the period of April 7-April 9, some emails sent from CRM were not delivered due to an issue with our third‑party email delivery provider. The impact varied by account, and some outbound messages did not reach recipients. **Impact** * Emails sent from some CRM accounts during the incident window were not delivered. * Not all accounts were affected. * Failed emails were not automatically resent. **Resolution** The issue was identified and resolved on Thursday, April 9. Email delivery has been operating normally since that time. **Remediation** Upon request, we can: * Provide a report of undelivered emails from your account, or * Perform a one‑time bulk resend of all undelivered emails \(applies to all affected messages and may result in duplicates\). To request assistance, please open a support case at: [https://support.granicus.com/](https://support.granicus.com/) We understand the importance of reliable email delivery and apologize for the disruption this incident may have caused. Our team is available to answer questions and assist with next steps. Customer Support
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 11:05 PM UTC
- Resolved
- Apr 06, 2026, 11:20 PM UTC
- Duration
- 14m
Affected: GovQA
Timeline · 3 updates
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investigating Apr 06, 2026, 11:05 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService GovQA. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService GovQA Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved Apr 06, 2026, 11:20 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved Apr 06, 2026, 11:20 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govService GovQA. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 07:49 AM UTC
- Resolved
- Apr 01, 2026, 06:00 AM UTC
- Duration
- 1d 22h
Affected: EHQ - Australia
Timeline · 8 updates
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investigating Mar 30, 2026, 12:07 AM UTC
Granicus Engineering teams are currently investigating an issue where some customer sites are not loading or seeing degraded performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: EngagementHQ AU & NZ Regions Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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investigating Mar 30, 2026, 12:42 AM UTC
Our engineers are continuing investigate the root cause and working to resolve the issue. We will provide updates as more information comes to hand.
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monitoring Mar 30, 2026, 01:53 AM UTC
A fix has been implemented and we are monitoring the results.
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monitoring Mar 30, 2026, 07:49 AM UTC
Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilization efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
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monitoring Mar 31, 2026, 06:18 AM UTC
Granicus Engineering teams have implemented a temporary fix and are currently continuing with stabilisation efforts and ongoing investigation into the root cause investigation with intermittent performance degradation on the infrastructure to ensure continued stability and performance. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
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monitoring Mar 31, 2026, 06:19 AM UTC
We are continuing to monitor for any further issues.
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monitoring Mar 31, 2026, 02:53 PM UTC
The platform remains stable following the implemented fixes. Granicus Engineering teams continue to actively monitor the environment to ensure ongoing performance and reliability.
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resolved Apr 01, 2026, 06:00 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 29, 2026, 05:02 AM UTC
- Resolved
- Mar 29, 2026, 06:03 AM UTC
- Duration
- 1h 1m
Affected: Communications Cloud - StageTargeted Messaging Service (TMS) - Stage
Timeline · 2 updates
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monitoring Mar 29, 2026, 05:02 AM UTC
The Stage environment experienced a brief disruption and had since recovered automatically. The Granicus Engineering teams are actively monitoring the environment to ensure continued stability and performance. Product: govDelivery Communications Cloud and TMS
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resolved Mar 29, 2026, 06:03 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 01:27 AM UTC
- Resolved
- Mar 28, 2026, 08:57 PM UTC
- Duration
- 19h 30m
Affected: OpenCities
Timeline · 4 updates
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investigating Mar 28, 2026, 01:27 AM UTC
Granicus Engineering teams are currently investigating OpenCities (US) domain redirection issue. Currently the US region is experiencing an outage impacting OpenCities domain redirection. For some requests to few domains, users may experience failure or error when expecting to be redirected to the main website Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govAccess (OpenCities - US) Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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identified Mar 28, 2026, 03:47 AM UTC
The issue has been identified and a fix is being implemented.
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identified Mar 28, 2026, 02:02 PM UTC
Granicus Engineering teams continue to work and restore hardware failure impacting OpenCities (US) domain redirection for root and vanity domains. Sites are accessible on fully qualified domain name url. Our teams are working on this issue as priority and further updates will be provided as we progress towards full-service recovery. Product: govAccess (OpenCities - US)
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resolved Mar 28, 2026, 08:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 23, 2026, 12:50 PM UTC
- Resolved
- Mar 23, 2026, 01:31 PM UTC
- Duration
- 40m
Affected: OneView Core
Timeline · 2 updates
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investigating Mar 23, 2026, 12:50 PM UTC
Granicus Engineering teams are currently investigating an issue where users are experiencing issues with Service Request records not loading in the Console within govService OneView Core. Product: govService OneView Core Updates on this issue will continue to be provided on Status.Granicus.com. For other issues or questions, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved Mar 23, 2026, 01:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 20, 2026, 10:26 AM UTC
- Resolved
- Mar 22, 2026, 08:30 AM UTC
- Duration
- 1d 22h
Affected: govService U.K.
Timeline · 4 updates
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investigating Mar 20, 2026, 10:26 AM UTC
We are currently investigating an issue impacting service for GovService. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
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investigating Mar 20, 2026, 10:29 AM UTC
We are continuing to investigate this issue.
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investigating Mar 20, 2026, 03:52 PM UTC
Update: 15:50 (GTM) 20/03/2026 We are continuing to work towards full resolution of the issue affecting certain GovService submissions. Our technical teams have identified the cause of the delays experienced earlier today and have implemented measures that have stabilised new submission processing. New submissions have been progressing as expected since late morning (UK time). Work is ongoing to address the remaining submissions that became stalled during the incident. This reprocessing activity is progressing steadily and remains a priority until all affected items have been fully cleared. Further updates will be provided as more information becomes available. We appreciate your patience while we complete this work.
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resolved Mar 22, 2026, 08:30 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 04:32 PM UTC
- Resolved
- Mar 18, 2026, 06:20 PM UTC
- Duration
- 1h 48m
Timeline · 2 updates
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investigating Mar 18, 2026, 04:32 PM UTC
The Indigov platform is experiencing connectivity issues, causing some users to see 504 errors. Our engineering team is working to resolve this issue, and we will update this page as soon as we release a fix.
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resolved Mar 18, 2026, 06:20 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 17, 2026, 02:48 PM UTC
- Resolved
- Mar 17, 2026, 09:45 PM UTC
- Duration
- 6h 57m
Affected: CRMCRM ExtranetFuturePace
Timeline · 6 updates
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investigating Mar 17, 2026, 02:48 PM UTC
We are currently investigating an issue impacting service for Simpleview CRMs. Our teams are working on this issue as a priority and further updates will be provided as soon as possible.
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investigating Mar 17, 2026, 02:59 PM UTC
We are continuing to investigate this issue.
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investigating Mar 17, 2026, 03:17 PM UTC
We are currently working with our data warehouse team to restore service. This issue is affecting service for Simpleview CRM and FuturePace. We will provide updates as more information becomes available.
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identified Mar 17, 2026, 03:58 PM UTC
Our datacenter team has identified the root cause and is actively implementing a fix to restore service. We will share additional updates as soon as they are available.
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monitoring Mar 17, 2026, 08:08 PM UTC
A fix has been implemented by our datacenter team, and we are currently monitoring the service to ensure it remains fully operational.
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resolved Mar 17, 2026, 09:45 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 10, 2026, 03:01 PM UTC
- Resolved
- Mar 10, 2026, 03:31 PM UTC
- Duration
- 30m
Affected: EHQ - AustraliaEHQ - CanadaEHQ - EuropeEHQ - UKEHQ - US
Timeline · 2 updates
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investigating Mar 10, 2026, 03:01 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery EngagementHQ Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved Mar 10, 2026, 03:31 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govDelivery EngagementHQ. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Read the full incident report →
- Detected by Pingoru
- Mar 05, 2026, 11:43 PM UTC
- Resolved
- Mar 06, 2026, 02:11 AM UTC
- Duration
- 2h 28m
Timeline · 2 updates
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investigating Mar 05, 2026, 11:43 PM UTC
Granicus Engineering teams are currently investigating an issue with emails sent to @swagit.com. If you are having issues with contacting a Swagit department directly please call 1-800-573-3160, use the Granicus support portal at support.granicus.com/s/login/ or send an email to [email protected] indicating your request is for the Swagit team. Product: govMeetings Swagit Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
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resolved Mar 06, 2026, 02:11 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 07:36 PM UTC
- Resolved
- Feb 25, 2026, 09:17 PM UTC
- Duration
- 1h 40m
Affected: govService U.S.
Timeline · 2 updates
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investigating Feb 25, 2026, 07:36 PM UTC
Granicus Engineering teams are currently investigating an issue impacting govService US. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govService US Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
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resolved Feb 25, 2026, 09:17 PM UTC
Granicus Engineering teams have identified and resolved the issue impacting govService US. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Read the full incident report →
- Detected by Pingoru
- Feb 25, 2026, 07:00 AM UTC
- Resolved
- Feb 26, 2026, 09:30 AM UTC
- Duration
- 1d 2h
Affected: EHQ - EuropeEHQ - US
Timeline · 3 updates
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identified Feb 25, 2026, 07:00 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govDelivery EngagementHQ. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govDelivery EngagementHQ Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
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identified Feb 25, 2026, 01:53 PM UTC
Granicus Engineering teams have resolved an issue that was preventing access to certain Projects and other project‑related pages within EngagementHQ, for customers in the US region. The fix has been applied, and Projects are now loading as expected. The same fix will be deployed in the EU region during non‑business hours to minimize disruption. Until then, some EU customers may continue to experience issues loading affected pages. We will provide an update once service in the EU region is restored.
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resolved Feb 26, 2026, 09:30 AM UTC
Granicus Engineering teams have completed deployment of the fix to both the US and EU regions. Access to Projects and other project‑related pages within EngagementHQ is now fully restored. All services are operating as expected, and we will continue to monitor performance closely. Product: govDelivery EngagementHQ Thank you for your patience while we worked to resolve this issue.
Read the full incident report →
- Detected by Pingoru
- Feb 14, 2026, 07:42 AM UTC
- Resolved
- Feb 18, 2026, 02:09 PM UTC
- Duration
- 4d 6h
Affected: Communications Cloud
Timeline · 3 updates
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monitoring Feb 14, 2026, 07:42 AM UTC
The Bulletins Link overview issue has been permanently fixed, and data is now populating as expected. We will continue to monitor the production system to ensure sustained stability.
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monitoring Feb 16, 2026, 01:37 PM UTC
The remediation for the Bulletins Link overview issue remains stable, and the platform is performing as expected. We continue to closely monitor system health to ensure consistency and reliability. Updates on this case will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at [email protected].
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resolved Feb 18, 2026, 02:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 11, 2026, 01:37 AM UTC
- Resolved
- Feb 11, 2026, 02:22 AM UTC
- Duration
- 45m
Affected: Live Video
Timeline · 2 updates
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investigating Feb 11, 2026, 01:37 AM UTC
Granicus Engineering teams are currently investigating an issue impacting govMeetings Live Video. Our teams are working on this issue as priority and further updates will be provided as soon as possible. Product: govMeetings Live Video Updates on this issue will continue to be provided on Status.Granicus.com, for other issues or questions please contact us at Support.Granicus.com.
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resolved Feb 11, 2026, 02:22 AM UTC
Granicus Engineering teams have identified and resolved the issue impacting govMeetings Live Video. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Thank you, Granicus Customer Support
Read the full incident report →
